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Notice of Work (NOW) Permitting Questionnaire
1.
Please indicate your overall level of satisfaction with the NoW application process
Very satisfied (all steps of the process were timely and predictable)
Satisfied (most steps were as anticipated)
Neutral (nothing stood out about the experience either way)
Dissatisfied (more steps of the process were delayed or unpredictable than not)
Very dissatisfied (completely unpredictable experience)
2.
Based on your response to the preceding question, please indicate your level of satisfaction with different steps in the application process
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Online submission process
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Referral/ereferral
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Tracking application status
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Time elapsed between submission and issuance
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Response to any inquiries
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Other (please specify)
3.
Please indicate your level of satisfaction with the consistency on how the Mines Act and/or Regs were applied to determine the conditions of your permit (once received) as they pertained to your activities.
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Clarity of the permit (wording is understandable)
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Conditions applied (appropriate for level of work)
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Security Bond level (appropriate for level of work)
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Duration of the permit (as requested)
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Process for permit amendments (appropriate for proposed amendment)
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Other (please specify)
4.
Have you ever experienced inconsistencies in the interpretation of the Mines Act and/or Regs either from within the same Regional office, or across Regional offices (where you had permits in more than one region)?
No
Yes - inconsistencies experienced within the same office
Yes - inconsistencies experienced across offices (regions)
Yes - inconsistencies experienced both within the same office and across offices (regions)
If yes to any, please describe
5.
If you answered "yes" to question 4, do you feel there is an adequate process in place for resolving challenges to the interpretation of the Mines Act and/or Regs?
Yes
No
If no, please describe possible remedies
6.
Please indicate your level of satisfaction in collaborating with each regional office that you have submitted NoW applications to/received permits from?
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Smithers
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Victoria
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Kamloops
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Cranbrook
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied
Prince George
very satisfied
satisfied
neutral
dissatisfied
very dissatisfied