Notice of Work (NOW) Permitting Questionnaire Survey

Question Title

* 1. Please indicate your overall level of satisfaction with the NoW application process

Very satisfied (all steps of the process were timely and predictable)

Satisfied (most steps were as anticipated)

Neutral (nothing stood out about the experience either way)

Dissatisfied (more steps of the process were delayed or unpredictable than not)

Very dissatisfied (completely unpredictable experience)

Question Title

* 2. Based on your response to the preceding question, please indicate your level of satisfaction with different steps in the application process

	very satisfied	satisfied	neutral	dissatisfied	very dissatisfied
Online submission process	Online submission process very satisfied	Online submission process satisfied	Online submission process neutral	Online submission process dissatisfied	Online submission process very dissatisfied
Referral/ereferral	Referral/ereferral very satisfied	Referral/ereferral satisfied	Referral/ereferral neutral	Referral/ereferral dissatisfied	Referral/ereferral very dissatisfied
Tracking application status	Tracking application status very satisfied	Tracking application status satisfied	Tracking application status neutral	Tracking application status dissatisfied	Tracking application status very dissatisfied
Time elapsed between submission and issuance	Time elapsed between submission and issuance very satisfied	Time elapsed between submission and issuance satisfied	Time elapsed between submission and issuance neutral	Time elapsed between submission and issuance dissatisfied	Time elapsed between submission and issuance very dissatisfied
Response to any inquiries	Response to any inquiries very satisfied	Response to any inquiries satisfied	Response to any inquiries neutral	Response to any inquiries dissatisfied	Response to any inquiries very dissatisfied

Other (please specify)

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* 3. Please indicate your level of satisfaction with the consistency on how the Mines Act and/or Regs were applied to determine the conditions of your permit (once received) as they pertained to your activities.

	very satisfied	satisfied	neutral	dissatisfied	very dissatisfied
Clarity of the permit (wording is understandable)	Clarity of the permit (wording is understandable) very satisfied	Clarity of the permit (wording is understandable) satisfied	Clarity of the permit (wording is understandable) neutral	Clarity of the permit (wording is understandable) dissatisfied	Clarity of the permit (wording is understandable) very dissatisfied
Conditions applied (appropriate for level of work)	Conditions applied (appropriate for level of work) very satisfied	Conditions applied (appropriate for level of work) satisfied	Conditions applied (appropriate for level of work) neutral	Conditions applied (appropriate for level of work) dissatisfied	Conditions applied (appropriate for level of work) very dissatisfied
Security Bond level (appropriate for level of work)	Security Bond level (appropriate for level of work) very satisfied	Security Bond level (appropriate for level of work) satisfied	Security Bond level (appropriate for level of work) neutral	Security Bond level (appropriate for level of work) dissatisfied	Security Bond level (appropriate for level of work) very dissatisfied
Duration of the permit (as requested)	Duration of the permit (as requested) very satisfied	Duration of the permit (as requested) satisfied	Duration of the permit (as requested) neutral	Duration of the permit (as requested) dissatisfied	Duration of the permit (as requested) very dissatisfied
Process for permit amendments (appropriate for proposed amendment)	Process for permit amendments (appropriate for proposed amendment) very satisfied	Process for permit amendments (appropriate for proposed amendment) satisfied	Process for permit amendments (appropriate for proposed amendment) neutral	Process for permit amendments (appropriate for proposed amendment) dissatisfied	Process for permit amendments (appropriate for proposed amendment) very dissatisfied

Other (please specify)

Question Title

* 4. Have you ever experienced inconsistencies in the interpretation of the Mines Act and/or Regs either from within the same Regional office, or across Regional offices (where you had permits in more than one region)?

Yes - inconsistencies experienced within the same office

Yes - inconsistencies experienced across offices (regions)

Yes - inconsistencies experienced both within the same office and across offices (regions)

If yes to any, please describe

Question Title

* 5. If you answered "yes" to question 4, do you feel there is an adequate process in place for resolving challenges to the interpretation of the Mines Act and/or Regs?

Yes

If no, please describe possible remedies

	very satisfied	satisfied	neutral	dissatisfied	very dissatisfied
Smithers	Smithers very satisfied	Smithers satisfied	Smithers neutral	Smithers dissatisfied	Smithers very dissatisfied
Victoria	Victoria very satisfied	Victoria satisfied	Victoria neutral	Victoria dissatisfied	Victoria very dissatisfied
Kamloops	Kamloops very satisfied	Kamloops satisfied	Kamloops neutral	Kamloops dissatisfied	Kamloops very dissatisfied
Cranbrook	Cranbrook very satisfied	Cranbrook satisfied	Cranbrook neutral	Cranbrook dissatisfied	Cranbrook very dissatisfied
Prince George	Prince George very satisfied	Prince George satisfied	Prince George neutral	Prince George dissatisfied	Prince George very dissatisfied

Question Title

* 1. Please indicate your overall level of satisfaction with the NoW application process

Question Title

* 2. Based on your response to the preceding question, please indicate your level of satisfaction with different steps in the application process

Question Title

* 3. Please indicate your level of satisfaction with the consistency on how the Mines Act and/or Regs were applied to determine the conditions of your permit (once received) as they pertained to your activities.

Question Title

* 4. Have you ever experienced inconsistencies in the interpretation of the Mines Act and/or Regs either from within the same Regional office, or across Regional offices (where you had permits in more than one region)?

Question Title

* 5. If you answered "yes" to question 4, do you feel there is an adequate process in place for resolving challenges to the interpretation of the Mines Act and/or Regs?

Question Title

* 6. Please indicate your level of satisfaction in collaborating with each regional office that you have submitted NoW applications to/received permits from?