2024 Public Website Survey for Users

1.Which of the following best describes you (select all that apply)?(Required.)

Tompkins County resident

Tompkins County employee

Client of a Tompkins County department (I receive County services)

Job seeker

Interested in civil service careers

New to the Tompkins County community

I refer clients to Tompkins County

Tompkins County contractor or service provider/vendor

Elected Official or Advisory Board Member

Just browsing the website for new information

2.Are you a new user of the Tompkins County website?

Yes, I'm accessing the site for the first time

No, I use the site frequently

No, I use the site every once in a while

3.When you use the website, how often do you find the information you need?

Always

Sometimes

Rarely

Never

4.On average, how many clicks did it take you to find the information you were looking for?

0-1, I knew right where to find what I was looking for

2-3, I navigated through a page I figured would link to what I was looking for

3+, I didn’t know where to go right away and it took me a while to find what I was looking for

6.Please list your top reasons for visiting the website.

Top Reason

Secondary Reason (optional)

Additional Reason (optional)

7.Thinking about the information you sought in your most recent visit to our site, was the website to be the best way to get it?

Yes, the website was my preferred source.

No, over the phone would have been better

No, social media would have been better.

No, through an in-person interaction would have been better

Through another method (please specify).

8.Do you have any other comments or suggestions about your experience using the Tompkins County website? You may include any feedback about what you'd like to see from a new website.

9.Is there anything that you feel is missing from our website that you would like to see added or featured in a new website?

Optional Demographic Questions:

10.How do you describe your gender and sexual identities?

12.Are you of Hispanic, Latino, or Spanish origin?

No, not of Hispanic, Latino, or Spanish origin

Yes, Mexican, Mexican Am., Chicano

Yes, Puerto Rican

Yes, Cuban

Yes, another Hispanic, Latino, or Spanish origin – for example, Salvadoran, Dominican, Colombian, Guatemalan, Spaniard, Ecuadorian, etc.