Fall 2017 Program Participant Survey

Question Title

* 1. Myself or a family member is currently or last participated in the following programs at MCA

Youth Dance Class

Adult Dance/ Fitness

Private Music Lessons

Jazz Combos

Music for Little Movers

Visual Art Workshops

Homeschool Class Theatre Class

Homeschool Music Class with WSU students

Master Class (Ballet Memphis)

Musical Theatre Class

HCO Adaptive Class

MCA class at the YMCA

Family Arts Academy Workshops

Community Event (Zombie Crawl, YMCA Fall Festival, Winona Health Sparkle, Flippin' for Books...)

I (My Family) have not participated in any MCA programs

Other (please specify)

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* 2. Was your most recent MCA experience:

Excellent

Poor

Other (please specify)

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* 3. How important do you think these upgrades to our facility are (1 not a big deal, 6 this should be high priority to change)

More comfortable lobby furniture

N/A

More seating for parents and students who are waiting

N/A

New carpeting in the lobby and hallways

N/A

More lockers/ areas to place bags and shoes when students are in class

N/A

"Studio Vision" a camera system that streams video of classes in the lobby during non-open classes

N/A

New seats in the Academy Theatre

N/A

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* 4. How do you or your child feel after feel after participating in programs at MCA?

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* 5. Why do you choose to participate in MCA programing?

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* 6. Would you or a family member be interested in a punch card/ drop-in rate for Adult classes? (for 14 years and up)

Yes

Unsure

Comment

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* 7. Do you get MCA news or event information from any of the following resources:

MCA printed catalogs/ flyers

MCA emails

MCA website

Facebook

Instagram

Saint Mary's University emails

Saint Mary's University Event App

SMARTS Newsletter

Winona Daily News

Winona Post

KWNO or KQAL Radio shows

Coulee Region Parenting Magazine

River Arts Alliance Posts or Newsletters

Visit Winona Weekly Announcements

Other (please specify)

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* 8. Please rate your customer experience with the following:

	Excellent	OK	Poor
Administrative communication (about my account, weather related class changes, reminders about important dates)	Administrative communication (about my account, weather related class changes, reminders about important dates) Excellent	Administrative communication (about my account, weather related class changes, reminders about important dates) OK	Administrative communication (about my account, weather related class changes, reminders about important dates) Poor	Administrative communication (about my account, weather related class changes, reminders about important dates)	Administrative communication (about my account, weather related class changes, reminders about important dates)
Teacher communication (about behavior, feedback, schedule changes )	Teacher communication (about behavior, feedback, schedule changes ) Excellent	Teacher communication (about behavior, feedback, schedule changes ) OK	Teacher communication (about behavior, feedback, schedule changes ) Poor	Teacher communication (about behavior, feedback, schedule changes )	Teacher communication (about behavior, feedback, schedule changes )
Facility (cleanliness, comfortably, Wi-Fi)	Facility (cleanliness, comfortably, Wi-Fi) Excellent	Facility (cleanliness, comfortably, Wi-Fi) OK	Facility (cleanliness, comfortably, Wi-Fi) Poor	Facility (cleanliness, comfortably, Wi-Fi)	Facility (cleanliness, comfortably, Wi-Fi)
Office Hours	Office Hours Excellent	Office Hours OK	Office Hours Poor	Office Hours	Office Hours
Ease of registration	Ease of registration Excellent	Ease of registration OK	Ease of registration Poor	Ease of registration	Ease of registration
Community/ Environment (feeling of belonging, positivity)	Community/ Environment (feeling of belonging, positivity) Excellent	Community/ Environment (feeling of belonging, positivity) OK	Community/ Environment (feeling of belonging, positivity) Poor	Community/ Environment (feeling of belonging, positivity)	Community/ Environment (feeling of belonging, positivity)

Fall 2017 Program Participant Survey

Question Title

* 1. Myself or a family member is currently or last participated in the following programs at MCA

Question Title

* 2. Was your most recent MCA experience:

Question Title

* 3. How important do you think these upgrades to our facility are (1 not a big deal, 6 this should be high priority to change)

Question Title

* 4. How do you or your child feel after feel after participating in programs at MCA?

Question Title

* 5. Why do you choose to participate in MCA programing?

Question Title

* 6. Would you or a family member be interested in a punch card/ drop-in rate for Adult classes? (for 14 years and up)

Question Title

* 7. Do you get MCA news or event information from any of the following resources:

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* 8. Please rate your customer experience with the following:

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* 9. Are there any programs or classes you would like to see us offer?

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* 10. Is there anything else you would like to share with us?