As part of our commitment to continuous improvement, we are seeking feedback from external users to assess system performance and identify areas for enhancement. Your input is vital in helping us ensure that BRIMS meets stakeholder needs effectively and efficiently. We kindly invite you to complete the stakeholder survey using the link below. All responses will be treated confidentially and used solely to improve the system.

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* 1. Customer information

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* 2. What type of organization do you represent?

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* 3. How frequently do you or your team use BRIMS for submissions or interactions with BoMRA?

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* 4. On a scale of 1-5, how intuitive is the BRIMS interface for navigating and completing tasks (e.g., starting a submission, tracking status)?

1 (Not intuitive at all) 3 (Neutral) 5 (Very intuitive)
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i We adjusted the number you entered based on the slider’s scale.

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* 5. What specific aspects of the interface work well or need improvement?

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* 6. What challenges do you encounter most frequently when using BRIMS? (Select up to 3)

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* 7. Please describe a recent challenge in detail and how it impacted your work.

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* 8. On a scale of 1-5, how reliable is BRIMS in terms of uptime, speed, and stability during peak usage?

1 (Very unreliable) 3 (Neutral) 5 (Very reliable)
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i We adjusted the number you entered based on the slider’s scale.

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* 9. How clear are the guidelines for dossier formats (e.g., eCTD, NeeS, PDF standards) and submission requirements in BRIMS?

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* 10. What additional resources (e.g., templates, tutorials) would help clarify these?

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* 11. Have you experienced issues with file size limits, upload speeds, or technical compatibility?

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* 12. If yes, please describe the issue and any workarounds you've used.

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* 13. Which browser and device do you primarily use for BRIMS, and have you noticed any compatibility issues?

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* 14. Device

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* 15. On a scale of 1-5, how effective is the support from the BRIMS Helpdesk (e.g., response time, helpfulness)?

1 (Not effective at all) 3 (Neutral) 5 (Very effective)
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i We adjusted the number you entered based on the slider’s scale.

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* 16. What do you think could help improve the helpdesk experience?

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* 17. Have you accessed any training materials or guidance for BRIMS (e.g., user manuals, webinars)?

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* 18. What type of training would best support you (e.g., video tutorials, live sessions)?

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* 19. What is the one feature or process in BRIMS that should be improved first to make it more efficient for your regulatory submissions?

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* 20. What new feature would you like to see added to BRIMS (e.g., automated reminders, better search functionality, integration with other tools)?

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* 21. On a scale of 1-10, how satisfied are you overall with BRIMS as a tool for interacting with BoMRA?

1 (Extremely dissatisfied) 5 Neutral 10 (Extremely satisfied)
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i We adjusted the number you entered based on the slider’s scale.

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* 22. Would you recommend BRIMS to other organizations in your field

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