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Help us improve Sync by answering a few questions. It will only take a minute!
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1.
How often do you use Sync?
(Required.)
Daily
Multiple times a day
Weekly
Several times a week
Monthly
Never
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2.
When are you most productive?
(Required.)
Early morning
Afternoon
Evening
I'm a night owl
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3.
What types of files do you store in your Sync account?
(Required.)
Personal files
Business files
A mix of both
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4.
If you share files with Sync, who do you primarily share with? (Check all that apply)
(Required.)
People inside my organization
People outside my organization
Clients / customers
Family and friends
I don't share files
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5.
Since adopting Sync, has your productivity improved?
(Required.)
I'm more productive
I'm less productive
No change
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6.
What are the main reasons you use Sync? (check all that apply)
(Required.)
Backups
File sharing
Email attachment replacement for large files
Document editing
Syncing across Windows and/or Mac desktops/laptops
File access from mobile devices
Camera upload
File version history / file recovery
Compliance / data residency (GDPR, PIPEDA, HIPAA, SOC etc.)
Customer support
Security
Privacy
Price / lower price
Other - Do tell us more!
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7.
What is your industry?
(Required.)
Academia / education
Business services and consulting
Entertainment
Financial services
Government
Healthcare
High Tech / IT
Legal
Manufacturing / engineering / construction / architecture
Media / communications / content creator
Non-profit
Real estate
N/A, I use Sync for personal tasks
A different path – Something else entirely
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8.
What is the job title for your current position? (Select the one closest to your role)
(Required.)
C-level
Owner
Director / Manager
Associate / Consultant / Coordinator
Engineer / Architect
Realtor
Legal professional
Medical professional
Content creator / writer / videographer / photographer / editor
Personal Use
Something else – I wear a unique hat
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9.
How many people work at your company?
(Required.)
1-10
11-50
51-500
501+
Personal use only
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10.
How do you rate the value of Sync based on cost?
(Required.)
Excellent value
Above average
Average
Below average
Poor value
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11.
How easy is it to use Sync?
(Required.)
Extremely easy
Very easy
Somewhat easy
Not so easy
Not at all easy
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12.
Imagine if Sync vanished tomorrow. How would that make you feel?
(Required.)
Very disappointed
Somewhat disappointed
Not disappointed
N/A - no longer use
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13.
Do you feel any of the following when using Sync? (Check all that apply)
(Required.)
Peace of mind
Safety
Productivity
Sense of control
Progress towards goals
Better workflow
Excitement
Anxiety / Frustration
None of the above
Other (please specify)
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14.
When it comes to using Sync, what can we make better? Check all that apply.
(Required.)
Accepting shared files / folders
Link creation / management
Uploading files / folders
Set up permissions for files / folders
Upload speed
Search
Customer Service
Browser user interface
Mobile user interface
Not sure
Other (please specify)
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15.
What kind of files do you regularly upload to Sync? (Check all that apply)
(Required.)
Video
Images / Photos
Audio
Databses
Backups
Word docs
Presentations
Spreadsheets
PDF
ZIP files
Other (please specify)
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16.
Compared to other tools you use, how do you find Sync's transfer (upload/download) speed?
(Required.)
Fast
Average
Slow
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17.
Are you getting your best work done with Sync?
(Required.)
Yes, absolutely
Not quite there
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18.
How likely is it that you would recommend Sync? (0 = Not at all, 5 = Somewhat likely, 10 = Extremely likely)
(Required.)
0
1
2
3
4
5
6
7
8
9
10
0
1
2
3
4
5
6
7
8
9
10
19.
What type of people do you think would most benefit from Sync?
20.
What would you like to see from Sync in the future?