Thanks for taking the time to respond to this survey. We always take suggestions and feedback seriously and want to improve service to our clients. It should take less than 5 minutes to complete the survey.

* 1. Choose the type of matter that best describes the type of legal services we provided:

* 2. Which Attorney(s) assisted you? (Choose all that apply.)

* 3. Please rank your level of satisfactions for each of the following questions:

  Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied N/A
Were you satisfied with the way your first call to us was handled?
Were you always treated courteously on the phone?
Were you treated courteously when you came into the office?
Were your telephone calls and emails returned within a reasonable time?
Were you regularly kept informed about your matter?
Did your matter move along promptly?
Did your attorney understand the facts of your situation or matter?
Was your attorney's legal advice clearly explained?
Were you satisfied with your attorney's efforts to resolve your matter?
How satisfied were you with the resolution of your case?
What is your perception of the overall quality of your experience with our firm?

* 4. Is there anyone at the firm who was particularly courteous or helpful?

* 5. Is there anyone at the firm who was particularly discourteous or unhelpful?

* 6. Follow Up Issues:

  Very Likely Somewhat Likely Neutral Somewhat Unlikely Very Unlikely
If you found yourself in need of legal matters in the future, how likely would you be to use our firm again?
How likely is it that you will recommend our firm to a friend or colleague?

* 7. Please provide any additional comments in the box below. Thank you for completing this survey!

* 8. (Optional) If you would like a partner to contact you regarding this questionnaire, please provide your contact information below:

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