Service Survey Question Title * 1. How often do you have to call the Java Republic service department? Once a week Once every two weeks once a month I rarely call the service department Question Title * 2. How helpful was the service operator in dealing with your problem over the phone? Very helpful Helpful OK Not very helpful Not helpful at all Question Title * 3. How satisfied were you with how long it took the service team to arrange a time to have your machine serviced? Very satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Very dissatisfied Question Title * 4. Were you left uncertain of when your machine was going to be serviced? Yes No Question Title * 5. Did the service team arrive when they said they would? Yes No Please specify how early or late the service team were Question Title * 6. How helpful were the service team when they arrived? Extremely helpful Very helpful Moderately helpful Slightly helpful Not at all helpful Question Title * 7. Was the issue resolved when the service team finished? Yes No Question Title * 8. Overall, how satisfied were you with your experience with the service department? Very satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Very dissatisfied Done