Sensing Support Customer Survey Question Title * 1. Was your issue resolved to your satisfaction by LORD Sensing-MicroStrain Support? (10) Completely 9 8 7 6 5 4 3 2 1 (0) Not at all Question Title * 2. How would you rate the helpfulness of support staff? (10) Excellent 9 8 7 6 5 4 3 2 1 (0) Poor Question Title * 3. How would you rate the attitude of support staff? (10) Excellent 9 8 7 6 5 4 3 2 1 (0) Poor Question Title * 4. How would you rate the timeliness of response? (10) Excellent 9 8 7 6 5 4 3 2 1 (0) Poor Question Title * 5. How would you rate the technical expertise of support staff? (10) Excellent 9 8 7 6 5 4 3 2 1 (0) Poor Question Title * 6. How would you rate the appropriateness of solution? (10) Excellent 9 8 7 6 5 4 3 2 1 (0) Poor Question Title * 7. What method did LORD Sensing-MicroStrain Support use to resolve your issue? Email Telephone Chat By taking remote control of the equipment Other (please specify) Question Title * 8. How would you rate LORD Sensing-MicroStrain Support, as compared to other companies? (10) LORD Support is superior. 9 8 7 6 5 4 3 2 1 (0) LORD Support is much worse. Question Title * 9. How likely are you to recommend LORD Sensing-MicroStrain to others? (10) Highly likely 9 8 7 6 5 4 3 2 1 (0) Highly unlikely Question Title * 10. If you would like to give us any other comments or suggestions, please feel free: Question Title * 11. Contact information (optional): Name Company/Institution Email Address Done
