Introduction

The aged care sector is full of information and resources to help aged care providers deliver care and services to you. However, we know that very little of this information is accessible or available to the consumers themselves. We want to change this, so please tell us what sort of information you want to hear more about. 

Your provider wants to hear about topics you are interested in so they can plan some new ways to communicate with you. The survey should take about 6-8 minutes to complete. All your answers will be completely de-identified and will be considered as group data only.

So, thank you for helping us to build our 2021 Consumer Engagement Plan and giving consumers what they really want from their aged care experience.

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* 1. ABOUT YOU:

Who is completing this survey?

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* 2. Your provider has given us permission to collect this information:
Please click the arrow below and select your provider name from this drop-down list:

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* 3. HEALTH & WELLBEING topics:

What sort of information interests you?

 Please tick all that apply.

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* 4. AGED CARE QUALITY STANDARDS & GOVERNMENT topics:

What sort of information interests you?

 Please tick all that apply.

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* 5. Topics: AGED CARE NEWS AND UPDATES:

What sort of information interests you?

Please tick all that apply.

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* 6. How important is this type of information to you?

Many provider newsletters already include topics such as these below.
Please tell us how important it is to you to have these topics included:

  Very important Somewhat important Not very important Not at all important
News and events specific to your provider
Inspirational stories shared by older people
Recipes and cooking hints
Staff profile of the month
Gardening tips
Poems and Stories written by older people
"Do-it-yourself' or 'how-to-make' projects
Milestone birthday greetings for consumers

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* 7. Your current situation:

Thinking about the information you have received from your provider in the past, please tell us how satisfied you feel about the type of information you have previously received. 

Tick all that apply.

There are two more questions after this one and then you're finished.

  Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree I don't get information/news from my provider
I am happy with the current information my provider supplies to me
The information currently provided covers all of the topics I am interested in
The information currently provided is useful for me
I learn something new when I receive news from my provider
I want to know more about the aged care sector news
I know where I can find information I need about the aged care sector already

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* 8. Please tell us how you would like to receive information (tick all that apply to you):

NOTE: These are not meant to replace the individual phone calls and visits you have with your Care Manager. 

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* 9. All participating home care providers will receive a de-identified group data report.  Would you like to receive the survey data report personally?

If yes, please provide your name and contact details here:
(note: this is not compulsory).

We respect your privacy and we will not save your details or use them for any other purpose.

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