SUSE Support Survey

Question Title

* 1. Please provide contact information

Title

Industry

Company

Question Title

* 2. What level of Support Subscription do you currently have?

Standard

Priority

Standard plus Premium Support Services

Priority plus Premium Support Services

None

Other (please specify)

Question Title

* 3. Why did you choose to buy a SUSE open source solution?

SUSE Support

Solution was better than the competitor

Other (please specify)

Question Title

* 4. How important is the following for your business?

	Not important at all	Slightly important	Neutral	Important	Extremely Important	N/A
24x7 access to experienced support engineer	24x7 access to experienced support engineer Not important at all	24x7 access to experienced support engineer Slightly important	24x7 access to experienced support engineer Neutral	24x7 access to experienced support engineer Important	24x7 access to experienced support engineer Extremely Important	24x7 access to experienced support engineer N/A
Support desk staffed by experts for fast problem resolution	Support desk staffed by experts for fast problem resolution Not important at all	Support desk staffed by experts for fast problem resolution Slightly important	Support desk staffed by experts for fast problem resolution Neutral	Support desk staffed by experts for fast problem resolution Important	Support desk staffed by experts for fast problem resolution Extremely Important	Support desk staffed by experts for fast problem resolution N/A
Transparency from problem submission to resolution	Transparency from problem submission to resolution Not important at all	Transparency from problem submission to resolution Slightly important	Transparency from problem submission to resolution Neutral	Transparency from problem submission to resolution Important	Transparency from problem submission to resolution Extremely Important	Transparency from problem submission to resolution N/A
Curated access to blogs, documentation, forums, TIDs, etc.	Curated access to blogs, documentation, forums, TIDs, etc. Not important at all	Curated access to blogs, documentation, forums, TIDs, etc. Slightly important	Curated access to blogs, documentation, forums, TIDs, etc. Neutral	Curated access to blogs, documentation, forums, TIDs, etc. Important	Curated access to blogs, documentation, forums, TIDs, etc. Extremely Important	Curated access to blogs, documentation, forums, TIDs, etc. N/A
Regular security and maintenance patches	Regular security and maintenance patches Not important at all	Regular security and maintenance patches Slightly important	Regular security and maintenance patches Neutral	Regular security and maintenance patches Important	Regular security and maintenance patches Extremely Important	Regular security and maintenance patches N/A

Other (please specify)

Question Title

* 5. Having SUSE Support has increased my confidence in using open source solutions.

Significantly decreased

Decreased

Neutral

Increased

Significantly increased

Significantly decreased

Decreased

Neutral

Increased

Significantly increased

Other (please specify)

Question Title

* 6. Having SUSE Support has decreased my downtime.

Not decreased at all

No significant decrease

Neutral

Slightly decreased

Significantly Decreased

Not decreased at all

No significant decrease

Neutral

Slightly decreased

Significantly Decreased

Other (please specify)

Question Title

* 7. SUSE Support exceeds my expectations.

Never meets my expectations

Rarely meets my expectations

Meets

Sometimes exceeds my expectations

Always exceeds my expectations

Never meets my expectations

Rarely meets my expectations

Meets

Sometimes exceeds my expectations

Always exceeds my expectations

Other (please specify)

Question Title

* 8. Dependable support is important when implementing open source solutions for my enterprise.

Not important

Slightly important

Moderately important

Very Important

Extremely Important

Not important

Slightly important

Moderately important

Very Important

Extremely Important

Other (please specify)

Question Title

* 1. Please provide contact information

Question Title

* 2. What level of Support Subscription do you currently have?

Question Title

* 3. Why did you choose to buy a SUSE open source solution?

Question Title

* 4. How important is the following for your business?

Question Title

* 5. Having SUSE Support has increased my confidence in using open source solutions.

Question Title

* 6. Having SUSE Support has decreased my downtime.

Question Title

* 7. SUSE Support exceeds my expectations.

Question Title

* 8. Dependable support is important when implementing open source solutions for my enterprise.

Question Title

* 9. Is there anything else that you would like to share with us?