Could you kindly take a few minutes to give us feedback on your experience using Sun Van services. If you need assistance completing the survey you can call Sun Tran Customer Service at 520-792-9222. 
We appreciate and value your feedback. 


 
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* 1. How often do you ride Sun Van?

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* 2. Do you ride Sun Van more since the onset of COVID-19?

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* 3. If the answer to Q2 is yes, how often did you ride Sun Van before the onset of COVID-19?

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* 4. Public Transportation in Tucson has been fare free since March of 2020, if fares were reinstated, how would it affect the amount of trips you take using Sun Van?

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* 5. Do you currently or have ever used other public transportation options in Tucson?

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* 6. Do you use a mobility device?

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* 7. If the answer to Q6 was yes, which device do you use?

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* 8. Do you bring a Personal Care Attendant (PCA) for your trips on Sun Van?

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* 9. Do you currently bring companion(s) on your trip using Sun Van?

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* 10. If the answer to Q9 is yes, how many do you bring with you?

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* 11. Do you require a service animal to accompany you on your trip using Sun Van?

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* 12. What type of Disability do you have?

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* 13. Please tell us how satisfied you are are with Sun Van's service.

  Satisfied  Somewhat satisfied  Not Satisfied  Somewhat Dissatisfied  Dissatisfied Not Sure 
Being picked up on time
Being dropped off on time
Length of time on the van
Driving habits of van driver
Cleanliness of the van
Personal safety on the van 
Customer Service/Reservationist 
Driver training to assist with my disability

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* 14. Which of the three (3) factors in Q13 are the most important to you? Please fill in the three factors.

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* 15. Please tell us how satisfied you are are with Sun Van's communications methods.

  Satisfied  Somewhat satisfied  Not Satisfied  Somewhat Dissatisfied  Dissatisfied Not Sure 
Sun Van website 
Sun Van app
Vehicle Communications (i.e. poster or strip card) 
Driver Communications 
Reservationist Communications 
Email communication 

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* 16. How do you prefer to receive important information about Sun Van? (Such as hours of operations, transit news and new technology available).

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* 17. If you use the Sun Van app, which of the following do you do:

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* 18. Which of the following best describes your age range? 

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* 19. Gender: How do you indentify?

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* 20. Are you of Hispanic, Latino or Spanish origin? (Includes Mexican/Mexican American, Puerto Rican, Cuban/Cuban American, Columbian, Nicaraguan, Guatemala)

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* 21. What is your Race?

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* 22. Do you speak a language other than English at home?

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* 23. Which language

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* 24. How well do you speak English?

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* 25. Which of the following best describes your total Annual Household Income in 2021 before taxes?

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* 26. Including you, how many people live in your household?

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* 27. What Zip Code do you live in?

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* 28. Additional comments/questions about Service, amenities, or fares?

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* 29. Would you like to join our e-mail  list about all things Transit in Tucson?  Please provide your email address

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