Student Success Services 2019/2020 Survey

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* 1. Please identify which group you are in

Student

Faculty

Staff

Other (please specify)

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* 2. At which campus did you receive services?

Aviation

Distance (via phone)

Commerce Court

College Drive

Parry Sound

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* 3. Was this your first visit to Student Success Services?

Yes

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* 4. Please indicate the service(s)that you accessed during your most recent visit:

Academic/Career Support

Mental Health and Wellness Assistance

Peer Tutoring

Learning/Accessibility Assistance

Testing Services

Assistive Technology Training

Personal/Crisis/Drop-in Support

Other (please specify)

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* 5. Please rate the following:

	Completely Agree	Somewhat Agree	Neutral	Somewhat Disagree	Disagree	N/A
The office area felt comfortable and welcoming	The office area felt comfortable and welcoming Completely Agree	The office area felt comfortable and welcoming Somewhat Agree	The office area felt comfortable and welcoming Neutral	The office area felt comfortable and welcoming Somewhat Disagree	The office area felt comfortable and welcoming Disagree	The office area felt comfortable and welcoming N/A
I was greeted in a courteous and welcoming manner	I was greeted in a courteous and welcoming manner Completely Agree	I was greeted in a courteous and welcoming manner Somewhat Agree	I was greeted in a courteous and welcoming manner Neutral	I was greeted in a courteous and welcoming manner Somewhat Disagree	I was greeted in a courteous and welcoming manner Disagree	I was greeted in a courteous and welcoming manner N/A
I was referred to the most appropriate person to meet my needs	I was referred to the most appropriate person to meet my needs Completely Agree	I was referred to the most appropriate person to meet my needs Somewhat Agree	I was referred to the most appropriate person to meet my needs Neutral	I was referred to the most appropriate person to meet my needs Somewhat Disagree	I was referred to the most appropriate person to meet my needs Disagree	I was referred to the most appropriate person to meet my needs N/A
I felt like I was listened to and my concerns were heard	I felt like I was listened to and my concerns were heard Completely Agree	I felt like I was listened to and my concerns were heard Somewhat Agree	I felt like I was listened to and my concerns were heard Neutral	I felt like I was listened to and my concerns were heard Somewhat Disagree	I felt like I was listened to and my concerns were heard Disagree	I felt like I was listened to and my concerns were heard N/A
I felt like the staff cared about me and my wellbeing	I felt like the staff cared about me and my wellbeing Completely Agree	I felt like the staff cared about me and my wellbeing Somewhat Agree	I felt like the staff cared about me and my wellbeing Neutral	I felt like the staff cared about me and my wellbeing Somewhat Disagree	I felt like the staff cared about me and my wellbeing Disagree	I felt like the staff cared about me and my wellbeing N/A
The assistance that I received met my needs and/or expectations	The assistance that I received met my needs and/or expectations Completely Agree	The assistance that I received met my needs and/or expectations Somewhat Agree	The assistance that I received met my needs and/or expectations Neutral	The assistance that I received met my needs and/or expectations Somewhat Disagree	The assistance that I received met my needs and/or expectations Disagree	The assistance that I received met my needs and/or expectations N/A
My concern was resolved or a follow up appointment was made	My concern was resolved or a follow up appointment was made Completely Agree	My concern was resolved or a follow up appointment was made Somewhat Agree	My concern was resolved or a follow up appointment was made Neutral	My concern was resolved or a follow up appointment was made Somewhat Disagree	My concern was resolved or a follow up appointment was made Disagree	My concern was resolved or a follow up appointment was made N/A

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* 6. How could we make your experience better?

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* 7. How likely is it that you would recommend Student Success Services to another student?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 8. Do you have any additonal comments that you'd like to share?

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* 9. Would you like to be contacted by the Director Student Experience and Success (Shawna Nielsen) to discuss your survey response?

Yes

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* 10. Please provide your contact information. (This is require if you would like to be contacted by the Director)

Name

Email Address

Phone Number