Thank you for completing this short on-line survey. It will take no more than 2 minutes to complete. Responses obtained through this survey are anonymous. Your feedback may be shared with our school bus operators in efforts to improve the level of service we provide to the community. By completing and submitting the survey, you are giving your informed consent. Thank you again for your time and valuable input.

* 2. Please rate the bus driver's attitude? (Mannerism towards students and staff)

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
On a scale of 1 to 5

* 3. Please provide your opinion of the bus driver's knowledge? (Knows the streets and stops)

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
On a scale of 1 to 5

* 4. Please rate the condition of your child(ren)'s school bus. (i.e. school bus is clean and in good appearance)

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
On a scale of 1 to 5

* 5. Please rate the timeliness of service? (Has the bus been on time at stops and school)

  1 - Poor 2 3 - Average 4 5 - Excellent
On a scale fo 1 to 5

* 6. If you have contacted the bus company in the past, please rate your contact with the company. (i.e phone calls were answered in a timely manner, e-mails returned, received an answer to your inquiry etc..)

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
On a scale of 1 to 5

* 7. If you have contacted the school bus company because of a problem with transportation, please rate how responsive the company was to your concerns. (i.e. did they take action, follow up with a phone call, make a site visit etc. )

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
On a scale fo 1 to 5

* 8. Please rate the overall level of service that the school bus company provided to your family.

  1 - Poor 2 3 - Average 4 5 - Excellent
On a scale of 1 to 5

* 9. If you have contacted the Toronto Student Transportation Group (TSTG) (the School Board's Transportation Department), please rate your contact with this group. (i.e. phones were answered in a timely manner, e-mails returned etc.)

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
On a scale fo 1 to 5

* 10. If you have contacted the TSTG because of a transportation problem, please rate how responsive the staff was to your concerns? (i.e did they take action, follow up with a phone call, visit the school/bus stop location etc.)

  1 -Poor 2 3 - Average 4 5 - Excellent N/A
On a scale fo 1 to 5

* 11. If you have contacted the TSTG, please rate the overall level of service they provided to your family.

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
On a scale of 1 to 5

* 12. Please provide any additional comments regarding the school bus and/or transportation related service provided to your family.

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