Standards and Ethics Q&A Hotline Moderator Evaluation Form

Each time you use a Standards and Ethics Q&A Hotline Moderator, we ask that you complete an evaluation of the Moderator’s performance. This evaluation will be held in strict confidence and will be used by NACVA as a tool to monitor and improve the quality of our Standards and Ethics Q&A Hotline services. Please take a few minutes to answer the following questions:

(To be completed by Member who requested service)

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* Moderator Name/ID:

Question Title

* 1) In evaluating responsiveness to your needs (e.g., how quickly Moderator fielded your e-mail), the Moderator was (check one):

Prompt (less than 8 hours)

Reasonable (within 24 hours)

Acceptable (within 72 hours)

Slow (within 7 days)

Unacceptable (after 7 days)

Unacceptable (after 2 weeks or never responded)

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* 2) In evaluating thoroughness of the Moderator’s service, generally, I found the information (check one):

Enlightening, more than expected

Helpful, got what I needed

So-so, was insufficient

Useless, waste of my time

Other, explain:

Question Title

* 3) In evaluating the guidance and direction provided by the Moderator, I found the service was:

Right on target—either gave or told me right where to go for answers

Gave me the general direction to go for answers

Of some help but I still had to dig for answers

Of little help

Of no help, sent me in the wrong direction

If Moderator was of little or no help, where did you go to find your answers?

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* 4) Next time I need help with Standards or Ethics, I plan to:

Use NACVA’s Standards and Ethics Q&A Hotline

Call one of NACVA’s Mentor Support Exchange (MSX) consultants found in the MSX Directory

Other, please explain:

Question Title

* Member Requesting Services:
(Your identity is for internal use only and is not shared with the Hotline Moderator or recorded elsewhere.)

Name:

Date Service Requested:

Date Service Completed:

Area/Industry Requested:

Name of Firm/Company:

Address:

City:

State:

ZIP:

Tel:

E-mail:

Question Title

* Moderator Name/ID:

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* 1) In evaluating responsiveness to your needs (e.g., how quickly Moderator fielded your e-mail), the Moderator was (check one):

Question Title

* 2) In evaluating thoroughness of the Moderator’s service, generally, I found the information (check one):

Question Title

* 3) In evaluating the guidance and direction provided by the Moderator, I found the service was:

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* 4) Next time I need help with Standards or Ethics, I plan to:

Question Title

* Member Requesting Services: (Your identity is for internal use only and is not shared with the Hotline Moderator or recorded elsewhere.)

* Member Requesting Services:
(Your identity is for internal use only and is not shared with the Hotline Moderator or recorded elsewhere.)