Introduction

Thank you for participating in the St. Mary’s County Broadband Assessment. This Household Survey will help county officials better understand the strengths and weaknesses of residential broadband access to improve the regional telecommunications infrastructure. Your participation will provide important data that will be analyzed and presented as part of a public report later this year.

At all times, your individual responses will remain confidential. Only aggregated results will be shared in the final report. Contact information will only be used to communicate progress during the project. If you have any questions, please email Kelly Lewis at Kelly@LewisStrategic.com or call 570.510.7745.

Question Title

* 1. Contact Information

Question Title

* 2. What type of broadband service do you use for household Internet access? Choose all that apply:

Question Title

* 3. Of all the different broadband services you may use, which type does your household uses the most at home? We'll call that your primary household connection. Select your primary household connection:

Question Title

* 4. Who is the Internet Service Provider (ISP) for your primary household connection?

Question Title

* 5. About how long have you been their customer?

Question Title

* 6. What is the maximum download speed of your primary household connection? If you know the actual Megabits per second (Mbps) input it here:

Question Title

* 7. Otherwise, choose from the following estimates:

Question Title

* 8. Please choose the best statement to describe your level of satisfaction with the speed of your primary household Internet connection:

Question Title

* 9. Besides just speed, how would you rate the reliability of your primary household Internet connection?

Question Title

* 10. What is the monthly cost for your primary household Internet connection? Please don't include bundled extras like voice or television, if possible. If you know the actual monthly amount, please input it here in dollars:

Question Title

* 11. Otherwise, choose from the following estimates:

Question Title

* 12. Choose the best statement to describe your level of satisfaction with the cost of your primary household Internet connection:

Question Title

* 13. What is keeping you from upgrading to a faster Internet connection now?

Question Title

* 14. What is the likelihood that you will upgrade your primary household Internet connection to a faster service in the next two years?

Question Title

* 15. Before Covid-19, how much did you (or others in your household) rely on your household Internet access for remote work or learning?

Question Title

* 16. Today, how much do you (or others in your household) rely on your household Internet access for remote work or learning?

Question Title

* 17. Please indicate the extent to which the following factors are a problem to your household's productive work or learning from home.

  Big problem Problem Don't know Not much of a problem Not a problem at all Not applicable
Internet access
Computing devices (e.g. laptops)
Equipment (e.g. video cameras)
Applications (e.g. Zoom)
Adequate space
Childcare
Training

Question Title

* 18. How would you describe the cellphone coverage throughout St. Mary’s County?

Question Title

* 19. Where are the locations of the worst cellphone "dead zones" in St. Mary's County. Please be specific:

Question Title

* 20. Carriers are rolling out super fast 5G wireless coverage over the next few years nationwide, but small town deployment is lagging big cities. If a community-wide effort could help you get 5G coverage sooner, would you be interested?

Question Title

* 21. Do you have any other comments or helpful advice about improving Internet access in St. Mary’s County?

T