Specialized Vouchers - Property Managers

The Legislature directed the Agency of Human Services (AHS) to convene a work group of multiple departments and external organizations to determine why, as a state we have sent back certain federal housing subsidies because we were unable to fully utilize the funding. The programs of interest include;

·         Shelter + Care,

·         Rapid Rehousing,

·         Family Unifications Vouchers (FUPs),

·         Veterans Supportive Housing (HUD/VASH) vouchers,

·         Section 811 Non-Elderly Mainstream Vouchers,

·         DMH Housing Subsidies + Care,

·         Housing Opportunities for People With Aids (HOPWA),

·         Vermont Rental Subsidies

The intent of this survey is to learn from the experience of housing providers and managers who may have considered applicants who are eligible for these Specialized Housing Vouchers and/or have residents that utilize a Specialized Housing Voucher. We look forward to hearing from you.

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* 1. How many of your current tenants have Specialized Housing Vouchers?

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* 2. If you currently have tenants using Specialized Housing Vouchers, how would you rate the adequacy of support services for those tenants with Specialized Housing Vouchers?

The support services have been fully adequate to support residents

The adequacy of support services is inconsistent, sometimes enough, sometimes insufficient

The support services available to residents are insufficient

Other (please specify)

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* 3. How many applicants who had a Specialized Housing Voucher have been rejected in the past two years?

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* 4. Choose the most common reasons for rejection

inadequate services available to support the applicant in housing

inadequate documentation provided to support the application

didn't have available unit for the applicant

insufficient income

ineligible due to bad credit, poor references, criminal background, or similar

Other (please specify)

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* 5. Do you have an appeal process for applicants who do not meet your criteria for eligibility?

Yes

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* 6. What steps do you take to help the applicant and his or her advocates to address the deficiencies in the application?

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* 7. How many times in the past two years have you terminated a tenancy of a resident with a specialized housing voucher?

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* 8. What were the reasons for termination? (check all that apply)

Drug use

Damage to apartment

Non-payment of the tenant's share of the rent

Conflicts with neighbors

Lease violations not listed above

Other

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* 9. Please indicate what steps you take to improve coordination with service providers with a purpose of improving the experience of residents with support service needs (check all that apply)

Attend Continuum of Care meetings

Meet regularly with service providers who work with our residents

Contact with service providers by phone and e-mail on an as-needed basis

Utilize a clear written agreement setting out respective roles and responsibilities of the service provider and the landlord

Other (please specify)

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* 10. Please indicate your primary role

For-profit property owner/manager

Non-profit property owner/manager

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* 11. Please add additional comments about your experience or provide suggestions for improved utilization of Specialized Housing Vouchers

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* 12. [Optional] Please identify yourself in case we have follow-up questions or need clarification. Otherwise your responses will remain anonymous. thank you.

Name

Company

City/Town

Email Address

Phone Number