Spanish Services Member Survey

Complete this survey for a chance to win a $100 VISA Gift Card! (One entry per person)

In 2020 WCCU formed a Diversity, Equity, and Inclusion Committee (DEI). Our committee has been engaged in an ongoing process of continuous learning, embracing change, and finding growth and insight into different perspectives. Our active and intentional commitment to diversity, equity, and inclusion will allow us to better serve our members and communities.

We value your opinion. Please take a moment to assist by sharing your thoughts. Your input will assist us in determining the need for future products and services. Thank you for your time.

Question Title

* 1. Please check each WCCU location(s) that you use:

Baraboo

Cashton

Coon Valley

Lake Delton

Prairie du Sac

Reedsburg

Richland Center (Main Office)

Richland Center Orange Street

Viroqua

Westby

Will use WCCU Portage location when it opens in Spring 2022

Question Title

* 2. Do you consider WCCU to be your primary financial institution (the place where you do most of your banking)?

Yes

If no, who do you consider to be your primary financial institution?

Question Title

* 3. I use WCCU for (please check one):

Personal Banking

Business Banking

Both Personal & Business Banking

Question Title

* 4. Check all of the WCCU services that you use:

WCCU Online Banking

WCCU Mobile App

WCCU i-Talk (Automated Phone Banking)

WCCU Live Online Chat

WCCU Digital Wallet

WCCU Lobby

WCCU Drive-thru

Question Title

* 5. Have you tried the new Spanish version of WCCU Online Banking or WCCU Mobile App?

Yes

If yes, what was your experience using the Spanish version?

Question Title

* 6. Do you use any type of translation services?

Yes

No I do not use a service, but prefer to use the Spanish language.

No, I do not use a service, my primary language is English.

If yes, which service(s) do you use for translation purposes:

Question Title

* 7. Are you aware that several of our WCCU locations have staff members who can communicate in Spanish?

Yes

Question Title

* 8. How important is it to you that your WCCU location(s) provide team members that speak fluent Spanish?

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Question Title

* 9. How important is it to your family members that your WCCU location(s) provide team members that speak fluent Spanish?

Extremely important

Very important

Somewhat important

Not so important

Not at all important

Question Title

* 10. What do you like most about WCCU?

Question Title

* 11. How would you improve your experience with WCCU?

Question Title

* 12. Which category includes your age?

Under 18

18-25

26-40

41-55

56-65

65-79

80+

Question Title

* 13. Approximately how long have you been a WCCU member?

Less than a year

1-3 years

4-9 years

10-19 years

20-29 years

30-44 years

45 years or more

Question Title

* 14. If you would like to be entered into a drawing for a chance to win a $100 VISA Gift Card, please include the following information:

Name

Email Address

Phone Number