At Sorell Council we are committed to consistently delivering our services with a focus on exceptional customer service.  We endeavour to continuously improve our customer service and meet our customers’ expectations. To do this, we require your help. Please provide your feedback on your customer service experience with Council by filling out the short survey below. Your answers will help us to measure our performance and identify areas for improvement.

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* 1. In thinking about your most recent experience with Sorell Council, how was the quality of customer service you received?

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* 2. Was your enquiry resolved effectively?

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* 3. Were you satisfied with the process to reach the resolution?

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* 4. Was your enquiry resolved at your first point of contact with Council?

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* 5. Please indicate the department you were dealing with.

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* 6. The following questions relate to the Council Representative you spoke with most recently.  Please indicate whether you agree or disagree  with the following statements.

 

 
The Council representative was friendly & personal
The Council representative handled my query in a prompt & simple manner
The Council representative was knowledgeable in their response

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* 7. Are there any other comments about your Council experience you would like to add?

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* 8. Do you have any suggestions that may improve Council’s level of customer service ?

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* 9. Please enter your postcode below.

Thank you for taking the time to complete this survey.
The results will assist Council in improving its service to the community.
If you have any comments about this survey please contact a member of our customer service team on 62 690000.

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