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Customer Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend this product to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with your Socrates software?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our products? Select all that apply.
Fast
User friendly
Innovative
Safe
Good value for money
Overpriced
Technical
Unsupportive
Slow
Unreliable
Other (please specify)
4.
What is your favorite thing about your Socrates Software?
5.
How well do our products meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
6.
How would you rate the quality of the product?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
7.
How would you rate the value for money of the product?
Excellent
Above average
Average
Below average
Poor
8.
How responsive have we been to your questions or concerns about our products?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
9.
How long have you been a Socrates customer?
This is my first purchase
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't made a purchase yet
10.
How likely are you to purchase any of our other products or services?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
11.
Pleas list one thing we could improve about our product or service?
