Customer Satisfaction Survey Question Title * 1. How likely is it that you would recommend this product to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. Overall, how satisfied or dissatisfied are you with your Socrates software? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. Which of the following words would you use to describe our products? Select all that apply. Fast User friendly Innovative Safe Good value for money Overpriced Technical Unsupportive Slow Unreliable Other (please specify) Question Title * 4. What is your favorite thing about your Socrates Software? Question Title * 5. How well do our products meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 6. How would you rate the quality of the product? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 7. How would you rate the value for money of the product? Excellent Above average Average Below average Poor Question Title * 8. How responsive have we been to your questions or concerns about our products? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 9. How long have you been a Socrates customer? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet Question Title * 10. How likely are you to purchase any of our other products or services? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 11. Pleas list one thing we could improve about our product or service? Done
