Welcome! This survey is for those working as a Senior Leader in Australia’s contact centre industry. You may be a Contact Centre Manager, Operations Manager, Head of Contact Centre, GM or similar. Or you may be a senior leader in the WFM team, Knowledge Management or other function.
We’ve designed this years survey to allow you to easily “skip” any sections that you aren’t able to answer.
We expect this survey to take 20-25 minutes to complete (it’s shorter than previous surveys).
All data collected in this survey will main confidential and not be shared with anyone. Our privacy policy can be found out: https://www.smaart.com.au/privacy-policy
Please watch this short video before commencing the survey: