ICTC's Survey for Government: Smart Economy & Cities

Towards an Inclusive Smart Economy and Vibrant Society Project

Introduction

The Information and Communications Technology Council (ICTC) is conducting a survey to determine the economic and labour impact of “smart city technology” on Canadian cities and communities. To achieve this, we are consulting with organizations and government bodies/agencies that contribute to the smart economy in terms of programs, products and/or citizen services. This survey should take no more than 10 minutes to complete.

Working Definition of “Smart City”

Smart city is a designation given to a city that incorporates information and communication technologies (ICT) to enhance the quality and performance of urban services. From the “smart government” perspective, this can include anything from: e-government services (shared services+); open data frameworks; open government services; up-skilling/training programs for workers and/or civil servants due to changing labour and skill needs; citizen engagement strategies for the “smart” future; other developments tied to the “smart” evolution of public infrastructure and services. The overarching aim of a smart city is to enhance the quality of living for its residents through smart technology.

Your answers will remain confidential, with results showcased in aggregate, only. We have partner organizations distributing this survey on our behalf, so it is possible that you may receive it from more than one source. However, the survey should only be completed once by your organization.

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* 1. How would you characterize the current level of engagement with smart government-related concepts, technology, projects, or activities in your department/organization?

Actively deployed

Pilot stage for program or policy

Planning stages or creating a detailed roadmap

Assessing readiness level

Not active

Please elaborate:

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* 2. Which concerns or principles do you feel should guide Canada to design and deploy smart government services? On a scale of 1 - 3 (1 being very important and 3 being not important), how would you rank the following concepts:

	1	2	3
Inclusion (The achievement of an environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources; for example, mobility, access to services, etc.)	Inclusion (The achievement of an environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources; for example, mobility, access to services, etc.) 1	Inclusion (The achievement of an environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources; for example, mobility, access to services, etc.) 2	Inclusion (The achievement of an environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources; for example, mobility, access to services, etc.) 3
Innovation (Often viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs resulting in some economic impact)	Innovation (Often viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs resulting in some economic impact) 1	Innovation (Often viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs resulting in some economic impact) 2	Innovation (Often viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs resulting in some economic impact) 3
Ethics (Ethics provide accountability between the public and the administration. Adhering to a code of ethics ensures that the public receives what it needs in a fair manner)	Ethics (Ethics provide accountability between the public and the administration. Adhering to a code of ethics ensures that the public receives what it needs in a fair manner) 1	Ethics (Ethics provide accountability between the public and the administration. Adhering to a code of ethics ensures that the public receives what it needs in a fair manner) 2	Ethics (Ethics provide accountability between the public and the administration. Adhering to a code of ethics ensures that the public receives what it needs in a fair manner) 3
Transparency (Transparency implies openness, communication, and accountability)	Transparency (Transparency implies openness, communication, and accountability) 1	Transparency (Transparency implies openness, communication, and accountability) 2	Transparency (Transparency implies openness, communication, and accountability) 3
Open data (A set of policies that promotes transparency, accountability and value creation by making government data available to all)	Open data (A set of policies that promotes transparency, accountability and value creation by making government data available to all) 1	Open data (A set of policies that promotes transparency, accountability and value creation by making government data available to all) 2	Open data (A set of policies that promotes transparency, accountability and value creation by making government data available to all) 3
Privacy (How is the municipality addressing the commercialization of personal data collection within a smart city context?)	Privacy (How is the municipality addressing the commercialization of personal data collection within a smart city context?) 1	Privacy (How is the municipality addressing the commercialization of personal data collection within a smart city context?) 2	Privacy (How is the municipality addressing the commercialization of personal data collection within a smart city context?) 3
Efficiency and performance (Performance management and performance measures can help cities develop a continuous system of improvement)	Efficiency and performance (Performance management and performance measures can help cities develop a continuous system of improvement) 1	Efficiency and performance (Performance management and performance measures can help cities develop a continuous system of improvement) 2	Efficiency and performance (Performance management and performance measures can help cities develop a continuous system of improvement) 3

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* 3. Please choose your top 3 factors that motivate or strengthen smart government programming:

Public demand

Economic growth opportunities (such as an increase in FDI and new partnerships related to smart technologies, new business opportunities enabled through better data availability or innovative regulations, increased investment in community services or public-private partnerships)

Employment growth opportunities for citizens

Social and environmental benefits (such as providing better accessibility for those with disabilities, connecting isolated seniors, improving access to health care, or a reduction in energy and water use per-capita)

Goverment incentives or mandates (such as encouraging transparency and accountability in the public sector, through open government data initiatives)

Strengthening "brand" appeal

Success stories from other jurisdictions

Other (please specify)

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* 4. On a scale of 1-3 (1 being very important and 3 being not important), which of the following “smart government” services do you feel are/should be prioritized?

	1	2	3
Smart Regulation (e.g. new bylaws, zoning, regulation related to technology use/data use, environmental regulation, etc.)	Smart Regulation (e.g. new bylaws, zoning, regulation related to technology use/data use, environmental regulation, etc.) 1	Smart Regulation (e.g. new bylaws, zoning, regulation related to technology use/data use, environmental regulation, etc.) 2	Smart Regulation (e.g. new bylaws, zoning, regulation related to technology use/data use, environmental regulation, etc.) 3
Smart Citizen Services (e.g. e-voting, e-taxes, e-transportation services, e-health services, e-public safety-related services, etc.)	Smart Citizen Services (e.g. e-voting, e-taxes, e-transportation services, e-health services, e-public safety-related services, etc.) 1	Smart Citizen Services (e.g. e-voting, e-taxes, e-transportation services, e-health services, e-public safety-related services, etc.) 2	Smart Citizen Services (e.g. e-voting, e-taxes, e-transportation services, e-health services, e-public safety-related services, etc.) 3
Training and Skill Development - civil servants (which focuses on training civil servants in relevant areas like cybersecurity, data science, etc. to be able to offer/use/facilitate better services for citizens)	Training and Skill Development - civil servants (which focuses on training civil servants in relevant areas like cybersecurity, data science, etc. to be able to offer/use/facilitate better services for citizens) 1	Training and Skill Development - civil servants (which focuses on training civil servants in relevant areas like cybersecurity, data science, etc. to be able to offer/use/facilitate better services for citizens) 2	Training and Skill Development - civil servants (which focuses on training civil servants in relevant areas like cybersecurity, data science, etc. to be able to offer/use/facilitate better services for citizens) 3
Training and Skill Development - general public (the provision of training/services that can better equip citizens for a "smart" future and ability to participate in the future smart economy)	Training and Skill Development - general public (the provision of training/services that can better equip citizens for a "smart" future and ability to participate in the future smart economy) 1	Training and Skill Development - general public (the provision of training/services that can better equip citizens for a "smart" future and ability to participate in the future smart economy) 2	Training and Skill Development - general public (the provision of training/services that can better equip citizens for a "smart" future and ability to participate in the future smart economy) 3
Transparency and Inclusion (services that improve the democratic process in cities/communities, including citizen consultation/engagement, transparency in data collection/use and decision-making in the development of new policies, programs, regulations, etc.)	Transparency and Inclusion (services that improve the democratic process in cities/communities, including citizen consultation/engagement, transparency in data collection/use and decision-making in the development of new policies, programs, regulations, etc.) 1	Transparency and Inclusion (services that improve the democratic process in cities/communities, including citizen consultation/engagement, transparency in data collection/use and decision-making in the development of new policies, programs, regulations, etc.) 2	Transparency and Inclusion (services that improve the democratic process in cities/communities, including citizen consultation/engagement, transparency in data collection/use and decision-making in the development of new policies, programs, regulations, etc.) 3

Question Title

* 5. To what extent do you feel each of the following issues represent barriers for the implementation of smart government services like the above?

	High	Medium	Low
Budget limitations	Budget limitations High	Budget limitations Medium	Budget limitations Low
Uncertainty regarding what is most needed to build a smart government	Uncertainty regarding what is most needed to build a smart government High	Uncertainty regarding what is most needed to build a smart government Medium	Uncertainty regarding what is most needed to build a smart government Low
Lack of certainty on how to proceed/where to start (overall)	Lack of certainty on how to proceed/where to start (overall) High	Lack of certainty on how to proceed/where to start (overall) Medium	Lack of certainty on how to proceed/where to start (overall) Low
Lack of certainty on public need/demand for these services	Lack of certainty on public need/demand for these services High	Lack of certainty on public need/demand for these services Medium	Lack of certainty on public need/demand for these services Low
Need more supporting physical infrastructure (e.g. connectivity infrastructure, road infrastructure, etc.)	Need more supporting physical infrastructure (e.g. connectivity infrastructure, road infrastructure, etc.) High	Need more supporting physical infrastructure (e.g. connectivity infrastructure, road infrastructure, etc.) Medium	Need more supporting physical infrastructure (e.g. connectivity infrastructure, road infrastructure, etc.) Low
Too reliant on legacy systems (e.g. insufficient networking coverage or bandwidth or platform compatibility issues)	Too reliant on legacy systems (e.g. insufficient networking coverage or bandwidth or platform compatibility issues) High	Too reliant on legacy systems (e.g. insufficient networking coverage or bandwidth or platform compatibility issues) Medium	Too reliant on legacy systems (e.g. insufficient networking coverage or bandwidth or platform compatibility issues) Low
Lack of technical expertise (civil servants)	Lack of technical expertise (civil servants) High	Lack of technical expertise (civil servants) Medium	Lack of technical expertise (civil servants) Low
Need more internal (city) capacity/skills development to accurately plan/deploy projects	Need more internal (city) capacity/skills development to accurately plan/deploy projects High	Need more internal (city) capacity/skills development to accurately plan/deploy projects Medium	Need more internal (city) capacity/skills development to accurately plan/deploy projects Low

Other (please specify)

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* 6. How would you rate your organization’s ability to help construct/shape the necessary components that contribute to “smart government” and services?

Very prepared

Somewhat prepared

Unprepared

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* 7. Please rate what you feel most prepared to tackle vs. least (1 = most prepared, 5 = least prepared):

	1	2	3	4	5
Creation of smart regulation	Creation of smart regulation 1	Creation of smart regulation 2	Creation of smart regulation 3	Creation of smart regulation 4	Creation of smart regulation 5
Development of smart citizen services	Development of smart citizen services 1	Development of smart citizen services 2	Development of smart citizen services 3	Development of smart citizen services 4	Development of smart citizen services 5
Training and skill development for civil servants	Training and skill development for civil servants 1	Training and skill development for civil servants 2	Training and skill development for civil servants 3	Training and skill development for civil servants 4	Training and skill development for civil servants 5
Training and skill development for the public	Training and skill development for the public 1	Training and skill development for the public 2	Training and skill development for the public 3	Training and skill development for the public 4	Training and skill development for the public 5
Frameworks for citizen engagement, inclusion, transparency, etc.	Frameworks for citizen engagement, inclusion, transparency, etc. 1	Frameworks for citizen engagement, inclusion, transparency, etc. 2	Frameworks for citizen engagement, inclusion, transparency, etc. 3	Frameworks for citizen engagement, inclusion, transparency, etc. 4	Frameworks for citizen engagement, inclusion, transparency, etc. 5

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* 8. What do you feel may be needed to ensure that citizens have sufficient opportunities to develop new skills and knowledge so that they can participate in the future smart economy?

For example, given trends in the digitization of public health, are there opportunities to develop digital skills for healthcare workers? Or given cybersecurity needs of autonomous vehicles and smart traffic management, are there any training programs or pathways available to help people develop this knowledge?

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* 9. Do you have any other comments to add?

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* 10. We appreciate your time today and may need to contact you in the future, should we need clarifications, or have further questions. Do you give us permission to contact you in the future?

Yes

If "yes", please provide your name and contact details.

Thank you again for your input – have a great day!

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50% of survey complete.