Towards an Inclusive Smart Economy and Vibrant Society Project

Introduction

The Information and Communications Technology Council (ICTC) is conducting a survey to determine the economic and labour impact of “smart city technology” on Canadian cities and communities. To achieve this, we are consulting with organizations and government bodies/agencies that contribute to the smart economy in terms of programs, products and/or citizen services. This survey should take no more than 10 minutes to complete.

Working Definition of “Smart City”

Smart city is a designation given to a city that incorporates information and communication technologies (ICT) to enhance the quality and performance of urban services. From the “smart government” perspective, this can include anything from: e-government services (shared services+); open data frameworks; open government services; up-skilling/training programs for workers and/or civil servants due to changing labour and skill needs; citizen engagement strategies for the “smart” future; other developments tied to the “smart” evolution of public infrastructure and services. The overarching aim of a smart city is to enhance the quality of living for its residents through smart technology.

Your answers will remain confidential, with results showcased in aggregate, only. We have partner organizations distributing this survey on our behalf, so it is possible that you may receive it from more than one source. However, the survey should only be completed once by your organization.

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* 1. How would you characterize the current level of engagement with smart government-related concepts, technology, projects, or activities in your department/organization?

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* 2. Which concerns or principles do you feel should guide Canada to design and deploy smart government services? On a scale of 1 - 3 (1 being very important and 3 being not important), how would you rank the following concepts:

  1 2 3
Inclusion (The achievement of an environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources; for example, mobility, access to services, etc.)
Innovation (Often viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs resulting in some economic impact)
Ethics (Ethics provide accountability between the public and the administration. Adhering to a code of ethics ensures that the public receives what it needs in a fair manner)
Transparency (Transparency implies openness, communication, and accountability)
Open data (A set of policies that promotes transparency, accountability and value creation by making government data available to all)
Privacy (How is the municipality addressing the commercialization of personal data collection within a smart city context?)
Efficiency and performance (Performance management and performance measures can help cities develop a continuous system of improvement)

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* 3. Please choose your top 3 factors that motivate or strengthen smart government programming:

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* 4. On a scale of 1-3 (1 being very important and 3 being not important), which of the following “smart government” services do you feel are/should be prioritized?

  1 2 3
Smart Regulation (e.g. new bylaws, zoning, regulation related to technology use/data use, environmental regulation, etc.)
Smart Citizen Services (e.g. e-voting, e-taxes, e-transportation services, e-health services, e-public safety-related services, etc.)
Training and Skill Development - civil servants (which focuses on training civil servants in relevant areas like cybersecurity, data science, etc. to be able to offer/use/facilitate better services for citizens)
Training and Skill Development - general public (the provision of training/services that can better equip citizens for a "smart" future and ability to participate in the future smart economy)
Transparency and Inclusion (services that improve the democratic process in cities/communities, including citizen consultation/engagement, transparency in data collection/use and decision-making in the development of new policies, programs, regulations, etc.)

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* 5. To what extent do you feel each of the following issues represent barriers for the implementation of smart government services like the above?

  High Medium Low
Budget limitations
Uncertainty regarding what is most needed to build a smart government
Lack of certainty on how to proceed/where to start (overall)
Lack of certainty on public need/demand for these services
Need more supporting physical infrastructure (e.g. connectivity infrastructure, road infrastructure, etc.)
Too reliant on legacy systems (e.g. insufficient networking coverage or bandwidth or platform compatibility issues)
Lack of technical expertise (civil servants)
Need more internal (city) capacity/skills development to accurately plan/deploy projects

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* 6. How would you rate your organization’s ability to help construct/shape the necessary components that contribute to “smart government” and services?

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* 7. Please rate what you feel most prepared to tackle vs. least (1 = most prepared, 5 = least prepared):

  1 2 3 4 5
Creation of smart regulation
Development of smart citizen services
Training and skill development for civil servants
Training and skill development for the public
Frameworks for citizen engagement, inclusion, transparency, etc.

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* 8. What do you feel may be needed to ensure that citizens have sufficient opportunities to develop new skills and knowledge so that they can participate in the future smart economy?

For example, given trends in the digitization of public health, are there opportunities to develop digital skills for healthcare workers? Or given cybersecurity needs of autonomous vehicles and smart traffic management, are there any training programs or pathways available to help people develop this knowledge?

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* 9. Do you have any other comments to add?

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* 10. We appreciate your time today and may need to contact you in the future, should we need clarifications, or have further questions.  Do you give us permission to contact you in the future?

Thank you again for your input – have a great day!
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100% of survey complete.

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