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City and Borough of Sitka Communication Plan Development

The City and Borough of Sitka is developing a comprehensive Communications Plan to strengthen how we share information and engage with our community. Your insight is an important part of this process.

This survey is designed to help us understand:
  • How you interact with City communications.
  • What’s working well today and where there are opportunities to improve clarity, consistency, and engagement.
Your feedback will help shape Sitka’s future communications strategy. Thank you for taking the time to complete this survey!

Note: This plan addresses both internal and external communications—how departments communicate across the organization and how the organization engages and informs the community. We value input from both community members and staff. Some questions are specific to staff, and you’ll only see those if they apply to you.
1.How do you typically hear about news, updates, or decisions from the City of Sitka? (select all that apply)
2.Which communication channels or tools (ex., website, social media, radio, newsletters, meetings) work best for you? (select all that apply)
3.How well do you feel the City keeps the community informed about important issues and decisions?
Very Poorly -
(The City rarely communicates important issues or decisions effectively.)
Poorly –
(The City often fails to provide clear or timely information.)
Neutral –
(Communication is adequate but could be more timely or detailed.)
Well –
(The City generally keeps the community informed, with occasional gaps.)
Very Well –
(The City consistently provides timely, clear, and accessible information.)
4.What types of information do you wish were easier to find or communicated more clearly? (select all that apply)
5.What could make City information easier to understand, more timely, or more relevant to your needs?
6.Where do you see the biggest gaps or challenges in how the City communicates with residents, businesses, or partner organizations?
7.If the City were a person, how would you describe its communication personality?
8.What are the most effective ways for the City to engage with your organization or community group?
9.What would a successful communication partnership between the City and your organization or community look like?
10.Looking ahead, what would excellent communication from the City of Sitka look like to you, and what tools or approaches would help make that happen?
11.Which of the following best describes you?
(Please select one)