ShastaConnect Engaged Rider Survey

Hello! You have been recognized as a frequent user of ShastaConnect services. In order to help us serve you better, would you please consider taking this 2-minute survey? All answers are anonymous. It would help us out a bunch!

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* 1. Which of our ShastaConnect services do you use?

Monday - Friday (CTSA)

Sunday On-Demand Transit

Both

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* 2. For what trip purposes do you use ShastaConnect services? (select all that apply)

Commuting to/from work

Education/School

Healthcare/Medical trips

Daily errands (e.g., grocery, bank, post office)

Taking care of a child

Attending place of worship/participating in religious activities

Government services (e.g., court, city hall, county administration)

Social services (e.g., support organizations, community facilities)

Leisure

Other (please specify)

Question Title

* 3. What is your most frequent use for ShastaConnect services? (select one)

Commuting to/from work

Education/School

Healthcare/Medical trips

Daily errands (e.g., grocery, bank, post office)

Taking care of a child

Attending place of worship/participating in religious activities

Government services (e.g., court, city hall, county administration)

Social services (e.g., support organizations, community facilities)

Leisure

Other (please specify)

Question Title

* 4. Why do you use ShastaConnect services? (Select all that apply)

Affordability

Convenience

Reliability

Speed of trips

Friendly drivers

The app/booking experience

The locations where ShastaConnect service goes

Safety

Eco-Friendliness

Other (please specify)

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* 5. What benefits have you seen from using ShastaConnect services?

Reduced commute/travel time

Saving money

Commuting/traveling more often

No benefits

Other (please specify)

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* 6. Thinking back on your most recent ShastaConnect trip, how would you have made the trip if service wasn't available?

I would not have made this trip

Get a ride from a family member or friend

Personal car

Walk

Ride a bicycle

Public Transit - Redding Area Bus Authority (RABA) fixed-route service

Public Transit - RABA complementary paratransit service

Taxi

Other rideshare service (e.g., Uber, Lyft)

Other paratransit or medical transport

Other (please specify)

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* 7. What would you like to see improved about the ShastaConnect services?

Decreased wait times

Expanded operation hours

Expanded operation days

Increased coverage area

Easier to use mobile app

Booking by phone

Easier booking process

Clearer real-time information about my trip

Vehicle improvements

Driver improvements

Nothing/Prefer not to answer

(Please elaborate on your responses above)

Question Title

* 8. The ShastaConnect Sunday On-Demand service is currently in a pilot stage. How disappointed would you be if you could no longer use the ShastaConnect On-Demand Sunday service?

Very disappointed

Somewhat disappointed

Not disappointed

Prefer not to answer

(Please tell us more why you chose the answer above.)

The following questions help us better understand the demographics of our riders. Please consider answering the 4 questions below. All answers are anonymous.

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* 9. What is your age?

13-18

19-24

25-34

35-44

45-54

55-64

65-74

75+

Prefer not to answer

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* 10. What is your employment status?

Working full-time

Working part-time

A full-time or part-time student

Looking after family/home

Not working

Retired

Other

Prefer not to answer

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* 11. What is your annual income?

Under $15,000

Between $15,000 and $29,999

Between $30,000 and $49,999

Between $50,000 and $74,999

Between $75,000 and $99,999

Between $100,000 and $150,000

Over $150,000

Prefer not to answer

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* 12. How did you hear about the ShastaConnect services?

Social media (Facebook, Instagram, Twitter, etc.)

Local news (newspaper, online, radio, TV)

Email newsletter

Posters on the street/buses

Flyers at local businesses/organizations

Saw a vehicle on the road

Local events

TV/online video or ad

Word of Mouth

Other (please specify)