Sewanee Pediatrics Visit Survey - 2020

Annual patient/parent survey

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* 1. Our records show that your child received care at Sewanee Pediatrics or with Sewanee Pediatrics Telehealth services during the last 12 months.   Is this correct?

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* 2. At your child's most recent visit, who did your child see?

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* 3. Is this healthcare provider the provider your child usually sees if they need a check-up, advice about a health problem, or is sick or hurt?

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* 4. How long has your child been a patient at Sewanee Pediatrics?

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* 5. In the last 12 months, how many times has your child been seen at Sewanee Pediatrics?

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* 6. If you have used Telehealth, did you have any technical difficulties?

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* 7. If you have used Telehealth, do you have suggestions on how to improve the Telehealth visit experience?

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* 8. During your most recent visit, did this health care provider give you easy to understand information about your health questions or concerns?

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* 9. During your most recent visit, did this healthcare provider know the important information about your child's medical history?

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* 10. During your most recent visit, did this healthcare provider offer suggestions on personal care and/or self management, if applicable for the condition your child was seen for?

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* 11. During your most recent visit, did this healthcare provider show respect for and listen carefully to what you and your child had to say?

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* 12. During your most recent visit, did this healthcare provider spend enough time with you and your child?

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* 13. During your most recent visit, did this healthcare provider order a blood test, x-ray, or other test for your child?

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* 14. Did someone from Sewanee Pediatrics follow up to give you the results from the tests?

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* 15. Are you aware that you can get most lab results, view immunizations, see future appointments, request an appointment and communicate with staff through our patient portal?

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* 16. Do you have a patient portal account with us?

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* 17. If yes, have you communicated through the portal with our staff?

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* 18. If yes, do you have suggestions to improve our portal system to better serve you?

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* 19. In the last 12 months, did you contact Sewanee Pediatrics to get an appointment for an illness, injury, or condition that needed care right away?

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* 20. In the last 12 months, when you contacted Sewanee Pediatrics to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?

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* 21. In the last 12 months, did you make an appointment for a check-up or routine care with this healthcare provider?

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* 22. In the last 12 months, when you made an appointment for a check-up or routine care with this healthcare provider, how often did you get an appointment as soon as you needed?

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* 23. In the last 12 months, did you contact Sewanee Pediatrics with a medical question during regular office hours?

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* 24. If yes,  how often did you get an answer to your medical question that same day?

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* 25. In the last 12 months, did you contact Sewanee Pediatrics with a medical question after regular office hours?

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* 26. If yes, when you contacted Sewanee Pediatrics after regular hours, how often did you get the answer to your medical question as soon as you needed?

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* 27. During your most recent visit, did the receptionist at Sewanee Pediatrics treat you with courtesy and were they as helpful as you thought they should be?

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* 28. During your most recent visit, did the nursing staff at Sewanee Pediatrics treat you with courtesy and were they as helpful as you thought they should be?

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* 29. Wait times includes time spent in the reception area and exam room. In the last 12 months, how often did you have to wait more than 15 minutes to see this healthcare provider?

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* 30. Using any number from 0 to 10, where 0 is the worst possible provider and 10 is the best possible provider, what number would you use to rate this healthcare provider?

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* 31. Would you recommend this healthcare provider to your family and friends?

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* 32. How would you rate your child's overall health?

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* 33. What was your child's age at the most recent visit?

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* 34. To which gender identity does your child most identify?

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* 35. What is your child's racial or ethnic identity? (Select all that apply.)

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* 36. Do you have any additional comments or suggestions on how we can better serve you and your family?

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