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Individual Settlement Counselling Satisfaction Survey

Thank you for taking the time to complete this survey. Your feedback is valuable and will help us improve our services and provide better support to our clients. All responses will be kept confidential and will not affect any services you currently receive or may receive in the future.
感谢您抽出时间完成这份调查问卷。
您的反馈非常宝贵，将帮助我们改进服务，并为客户提供更好的支持。
所有回答均将严格保密，不会影响您目前正在接受或未来可能接受的任何服务。
1.Which office location did you visit?
您访问的是哪个办公室地点？
2.What services did you or your family receive?
您或您的家人接受了哪些服务？
3.Overall, how satisfied are you with the services you received?
总体而言，您对所接受的服务满意吗？
4.If you selected "Dissatisfied" or "Very Dissatisfied" for the question above, please provide additional details about your experience.
如果您在上一题中选择了“不满意”或“非常不满意”，请详细说明您的体验。
5.Overall, how fairly were you treated by staff?
总体而言，工作人员对您的态度是否公平、公正？
6.Did you receive clear, accurate, and useful information?
您是否获得了清晰、准确且有用的信息？
7.Were you satisfied with the amount of time it took to receive services?
您是否满意获得服务所花费的时间？
8.Is there anything about our building, entrances, rooms, or other facilities that made it difficult for you to access services?
我们的办公楼、入口、房间或其他设施是否有任何情况给您获取服务带来了困难？
9.Did you experience any difficulty communicating with staff or understanding our materials?
您在与工作人员沟通或理解我们的资料时是否遇到任何困难？
10.Were your settlement needs addressed through the counselling services you received?
您的安居需求是否通过您所接受的服务得到解决？
11.As a result of the counselling services, do you have a clear plan to help you achieve your settlement goals?
根据您接受的服务，您是否能制定明确的计划来帮助您实现安居目标？
12.Did you receive a referral to government, community, or other support services that could help you meet your needs?
您是否获得了政府、社区或其他支持服务的转介，以帮助您满足您的需求？
13.Do you agree with the following statement: "I would recommend Polycultural's settlement services to my friends and family."
您是否同意以下说法： “我会向我的朋友和家人推荐 Polycultural 的安居服务。”
14.Please share any comments or suggestions that would help us improve our services.
请分享任何有助于我们改进服务的意见或建议。