On-Site Services Delivery Alert

To be completed by Services Partner PM Only

This page is to document and alert Nutanix to ANY issue that threatens to affect the Project Timeline, Scope, Billing, or Customer Satisfaction.

* FAILURE TO COMPLETE THIS FORM WILL AFFECT YOUR ABILITY TO BILL FOR THIS PROJECT *

*1.Project DO#(Required.)

*2.Customer(Required.)

*3.Partner Company Name(Required.)

*4.Partner PM Name(Required.)

*5.Mobile phone number(Required.)

*6.Email(Required.)

7.Process Issue

PM Communication Issue

Nutanix pulled project to internal group after awarding to partner

Wrong customer address given

Install scheduled but equipment not at site

Pre-site meeting held without installer

Services questionnaire inaccurate

Services Program anomaly - Not working as intended - Please contact me personally

Delivery re-schedule - multiple reschedules have impacted partner business - Not enough lead time on new delivery date

8.Hardware/Software Issue

Insufficient memory/memory issues

working Issues

Storage Problems

Hardware delivery delayed by Distributor causing start dates to move

Cabling Issues

Broken equipment

Software not updated/ Versions incorrect /Software /Firmware

Password/Server access issue

Remote Delivery Problem

9.Client Issue

No power at customer site

Customer demanding work outside of agreed scope

Tech support ticket opened - delay of install

Customer unresponsive

Building/Facility Access Problems

Trouble getting on site

Hardware not racked and stacked

*10.Issue Detail - Limit 100 words(Required.)

11.Feedback to improve this process - Limit 100 words

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