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Service NSW unpaid overtime survey

We are currently investigating unpaid overtime within Service NSW. This includes cases where people are being held back serving customers and are not paid overtime after their shift ends, as well as cases of members being ‘informally’ requested to be at work prior to their start time.

All of the information gathered will be kept in strict confidence. If you have any questions or concerns, please contact the Organiser – Melissa mciraolo@psa.asn.au
1.What is your current role in Service NSW?
2.What delivery channel do you work in?
3.Are you employed by Service NSW full time, part time or casual/skill hire?
4.On average, how often do you start working before your shift time (start up systems, set up till, complete reporting, prepare for meetings etc)?
5.On average, how many minutes a day do you work before your shift start time?
6.On average, how often do you work past your rostered shift end each week (customers still in queue, balance out, complete reporting, prepare for meetings etc)?
7.On average, how many minutes a day do you work after your shift end time?
8.On average, how many days a week do you miss your 10-minute tea break?
9.Does your workplace allow your 10 minute tea break on Saturday?
10.On average, how often do you get paid for your overtime (any time worked before or after your shift)?
11.Have you ever been directed not to claim overtime, or have you been refused overtime when you have worked extra?
12.Would you consider this to be an important issue?
13.Is there anything else you would like to add?
14.Are you a member of the PSA?