Customer Service Line Inventory

LOCATE your incoming water service line, usually located in the basement, crawl space or utility closet near your hot water heater.

Service lines will primarily be made of metal or plastic. If your service line is NOT obviously plastic, you may need to use the scratch and magnet tests below to identify the type of metal.

IDENTIFY your metallic water service line with the scratch and magnet tests:

Scratch and Magnet Tests:
1. Scratch the service line with a screw driver, key or coin where your
service line enters your home or crawl space
2. Place a magnet in contact with your service line
Lead: Shiny when scratched and a magnet will NOT stick
Galvanized Steel: Dull color when scratched and a magnet WILL stick
Copper: Bronze in color when scratched and a magnet will NOT stick

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* 1. Who is your water service provider?

And-Tro Water Authority

Troy Township Water Association

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* 2. Customer Information

Name *

Account Number (located on your bill)

Service Line Address *

Email Address

Phone Number *

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* 3. What year was your home built?

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* 4. I have located my service line; it is:

Metal (continue to Question 4)

White PVC (Submit survey now)

Other Plastic (Submit survey now)

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* 5. My metal service line is:

Copper (submit survey now)

Galvanized steel (submit survey now)

Lead (submit survey now)

Not sure (Continue to Questions 5 and 6)

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* 6. If you are unsure what type of metal your line is, please answer the following questions after doing the scratch and magnet tests.

If metallic, what is the color of the pipe when scratched?

Dull gray

Copper or bronze

Shiny gray

Not sure

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* 7. If metallic, will a magnet stick to the pipe?

Yes

Not Sure

Customer Service Line Inventory

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* 1. Who is your water service provider?

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* 2. Customer Information

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* 3. What year was your home built?

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* 4. I have located my service line; it is:

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* 5. My metal service line is:

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* 6. If you are unsure what type of metal your line is, please answer the following questions after doing the scratch and magnet tests.If metallic, what is the color of the pipe when scratched?

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* 7. If metallic, will a magnet stick to the pipe?

* 6. If you are unsure what type of metal your line is, please answer the following questions after doing the scratch and magnet tests.

If metallic, what is the color of the pipe when scratched?