Scottsdale Day Spa Survey Question Title * 1. Please give us your name and city and state of residence. Name * City/Town State/Province Question Title * 2. How likely is it that you would recommend Hawaiian Experience Spa to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 3. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 4. How would you rate the value for money of our services? Excellent Above average Average Below average Poor Question Title * 5. How would you rate the quality of our services? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 6. Should we give a copy of your survey to your therapist? Yes No Question Title * 7. Who was your therapist? Amanda Ashley Becca Becky Christine Denise Elisa Jaclyn Linda Mari Michael Mysti Nani Rebecca Other (please specify) Question Title * 8. What service or services did you receive? Massage Therapy Couples' Service Facial or Waxing Spa Treatment (scrub or wrap) Sauna or Steam Other Question Title * 9. Please rate your experience with the following during your last treatment Extremely satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Extremely dissatisfied Knowledge of therapist Knowledge of therapist Extremely satisfied Knowledge of therapist Satisfied Knowledge of therapist Neither satisfied or dissatisfied Knowledge of therapist Dissatisfied Knowledge of therapist Extremely dissatisfied Amount therapist was focused on me Amount therapist was focused on me Extremely satisfied Amount therapist was focused on me Satisfied Amount therapist was focused on me Neither satisfied or dissatisfied Amount therapist was focused on me Dissatisfied Amount therapist was focused on me Extremely dissatisfied Pressure of massage Pressure of massage Extremely satisfied Pressure of massage Satisfied Pressure of massage Neither satisfied or dissatisfied Pressure of massage Dissatisfied Pressure of massage Extremely dissatisfied Noise level of treatment room Noise level of treatment room Extremely satisfied Noise level of treatment room Satisfied Noise level of treatment room Neither satisfied or dissatisfied Noise level of treatment room Dissatisfied Noise level of treatment room Extremely dissatisfied Music played during treatment Music played during treatment Extremely satisfied Music played during treatment Satisfied Music played during treatment Neither satisfied or dissatisfied Music played during treatment Dissatisfied Music played during treatment Extremely dissatisfied Question Title * 10. Please rate your experience with how much your therapist talked during your session Perfect amount Therapist talked a little too much Therapist talked too little Neutral Comments on talking Question Title * 11. Was the draping used during your treatment satisfactory? Yes, it was perfect Yes, but more draping or more careful placement would have been better Yes, buy less draping would have been better Neither satisfied or dissatisfied No, I was uncomfortable at some point with too little draping or the way it was moved No, I felt too much draping was used Comments on draping Question Title * 12. How likely is it that you would recommend your therapist to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 13. How would you rate our desk staff in each of the following categories? Poor Below Average Average Above Average Excellent Their knowledge of their job Their knowledge of their job Poor Their knowledge of their job Below Average Their knowledge of their job Average Their knowledge of their job Above Average Their knowledge of their job Excellent Their willingness to help you Their willingness to help you Poor Their willingness to help you Below Average Their willingness to help you Average Their willingness to help you Above Average Their willingness to help you Excellent Their friendliness Their friendliness Poor Their friendliness Below Average Their friendliness Average Their friendliness Above Average Their friendliness Excellent Question Title * 14. Did you experience any problems at check out? Yes No NA - I did not check out Question Title * 15. Are you satisfied, dissatisfied, or neither satisfied nor dissatisfied with the service(s) you received? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 16. What could your therapist or the spa have done to make your last experience better? Question Title * 17. Do you have any other comments, questions, or concerns? Question Title * 18. Please provide us with a quote for our website. Please end quote in how you would like to be identified, such as "Matt B., Scottsdale", or "Karen Smith, Utah, or "John", etc. Whatever you are comfortable works! Your quote is greatly appreciated by the spa and your therapist! Mahalo Nui Loa! Done
