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Scott County Public Library Community Survey

The Scott County Public Library is working on a Strategic Plan, and we need your help! We’d love to get your thoughts and ideas about what the library is doing now and what we might do in the future concerning our services, programs, staff, and facilities.

We want as much input from the community as possible! Even if you do not have a library card or have not visited recently, we want to hear from you!

We will summarize all feedback. Your individual responses and any identifying information will remain strictly confidential. If you have any questions about this survey or would like assistance in responding, please contact Elizabeth Kozlowski, (502)863-3566, Elizabeth.Kozlowski@scottpublib.org.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please review all questions even if you do not respond to all of them and be sure to click DONE at the end to submit your survey.

Thank you for your time!
1.Do you have a Scott County Public Library card?(Required.)
2.If you frequently use another public library in the area, please indicate which library and what you like about that library.
3.How satisfied are you with the Scott County Public Library overall?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A - I don't use the library.
4.Please rate how satisfied you are overall with the following aspects of the library.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
I'm not aware of this or do not use it.
Options in the library's books, e-Books, media, databases and other collections
Ease of access to library collections
Ease of registering for a library card
Library facility/spaces
Meeting rooms
Library furniture
Atmosphere in the library, e.g., cleanliness and comfort
Overall user-friendliness
Customer service
Technology available at the library
Library website
Children's programs
Teen programs
Adult programs
Library social media
Library newsletter
How well my culture and/or interests are represented in the library's collections and events
5.For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?
6.Please rate your comfort level using the following library services.
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am not aware of this service or have not used it.
Checking out materials in the library
Asking for help finding materials in the library
Finding materials on my own in the library
Using the library's online catalog
Using my Scott County Public Library online account
Registering for library events
Reserving and using a meeting room or study room
Using digital resources such as Libby and Hoopla
Having items notarized
Using online genealogy resources such as Ancestry Library Edition
7.Please rate the following library services, collections, and spaces in terms of their value to you and your family.
Very valuable
Valuable
Slightly valuable
Not valuable at all
Have not used this or not aware this was available at the library.
Physical materials to check out
Digital materials to download
Use of interlibrary loan
Use of a computer, scanner, or printer
Use of the 3D printer
Use of self-checkout stations
Getting help from staff
Use Wi-Fi on my personal phone, computer, or other device
Attend a program
Use of online databases (such as Mango Languages, NoveList, etc.)
Schedule and use a meeting/study room
Use of notary services
Use of porch delivery service
Getting one-on-one tech assistance
Use of the bookmobile
Use of genealogy resources and the Kentucky Room
Use of the recording studio
Use of resume/test proctoring help
Checkout and use of Experience Kits/Pass
Mobile/satellite library
Student book delivery program
8.Please indicate below any additional collections, services, and spaces that would be valuable to you and your family.
9.We are thinking about where to focus our resources over the next few years. Please rate the items below based on your level of interest for you and your family.
Very interested
Interested
Slightly interested
Not at all interested
Print books
Print Magazines/Newspapers
DVDs
Digital and streaming collections of eBooks, e-audiobooks, movies, TV shows and music (Hoopla, Libby, etc.)
School visits/field trips
Expanding access through satellite locations/branches
Bookmobile stops/outreach
Experience Kits, e.g., cake pans, garden supplies, tools, etc.
Experience Passes, e.g., museum passes, zoo passes, etc.
Computers, printers, fax
Additional self check-out kiosks
Makerspace, e.g., 3D printers
Hotspots and other tech equipment
Updates to the existing building/spaces
Programs for children
Programs for tweens and teens
Programs for adults
Programs for seniors
Programs for those with special needs
Family and intergenerational programs
10.Where do you learn about what is going on at the library? (Select all that apply.)
11.Where else do you learn about community news and events?
12.What community needs do you want to be sure the library is aware of, and do you have any ideas about how the library might help address these needs?
13.What, if anything, prevents you from using the Scott County Library more often? (Select all that apply.)
14.Please choose all statements below that describe you.
15.What is your age? (Optional)
16.What languages are spoken in your home?  Please check all that apply.  (Optional)
If you are done with the survey, please click DONE to submit it.

If you have any additional questions or feedback, please contact Elizabeth Kozlowski, (502)863-3566, Elizabeth.Kozlowski@scottpublib.org.

Thank you for your time, and we appreciate your thoughts and contributions to our strategic plan!