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Complaints Satisfaction Survey
Please take a few minutes to answer 4 short questions about the complaints process. We take your comments seriously and use your feedback to improve our service.
1.
Complaint Number (optional)
2.
When you needed to contact us about your complaint, was getting hold of the right person easy or difficult?
Easy
Difficult
3.
Were you kept informed of the progress of your complaint?
Yes
No
Comments
4.
Were you satisfied with the time it took to deal with your complaint?
Yes
No
5.
Taking everything into account, how satisfied or dissatisfied are you with the service provided regarding your complaint?
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
Comments
Thank you for your feedback.