Blackwood is aware that you have recently logged a complaint with us. You have been sent this link because we value your feedback on how we handled your complaint. Please take a few minutes to answer 4 short questions about the complaints process. We take your comments seriously and use your feedback to improve our service.

* 1. Complaint Number (optional)

* 2. When you needed to contact us about your complaint, was getting hold of the right person easy or difficult?

* 3. Were you kept informed of the progress of your complaint?

* 4. Were you satisfied with the time it took to deal with your complaint?

* 5. Taking everything into account, how satisfied or dissatisfied are you with the service provided regarding your complaint?

Thank you for your feedback.