Customer Experience Survey - County of San Diego Emergency Medical Services

The County of San Diego commits to provide every one of our customers with a positive experience and would like to hear your thoughts. Your input will help us provide exceptional service and your responses will be kept strictly confidential, if requested. Thank you for your participation.

Question Title

* 1. Please indicate if you are an internal or an external customer of the County of San Diego:

External (not a County employee)

Internal (County employee)

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* 2. On a scale of 1-4, with 1 being strongly disagree and 4 being strongly agree, please rate the following statements:

	Strongly Disagree	Disagree	Agree	Strongly Agree	N/A
County representative was helpful	County representative was helpful Strongly Disagree	County representative was helpful Disagree	County representative was helpful Agree	County representative was helpful Strongly Agree	County representative was helpful N/A
County representative was knowledgeable	County representative was knowledgeable Strongly Disagree	County representative was knowledgeable Disagree	County representative was knowledgeable Agree	County representative was knowledgeable Strongly Agree	County representative was knowledgeable N/A
County representative was attentive	County representative was attentive Strongly Disagree	County representative was attentive Disagree	County representative was attentive Agree	County representative was attentive Strongly Agree	County representative was attentive N/A
I was treated with respect	I was treated with respect Strongly Disagree	I was treated with respect Disagree	I was treated with respect Agree	I was treated with respect Strongly Agree	I was treated with respect N/A
I was served in a timely manner	I was served in a timely manner Strongly Disagree	I was served in a timely manner Disagree	I was served in a timely manner Agree	I was served in a timely manner Strongly Agree	I was served in a timely manner N/A
Overall, I was provided with a positive experience at the County of San Diego	Overall, I was provided with a positive experience at the County of San Diego Strongly Disagree	Overall, I was provided with a positive experience at the County of San Diego Disagree	Overall, I was provided with a positive experience at the County of San Diego Agree	Overall, I was provided with a positive experience at the County of San Diego Strongly Agree	Overall, I was provided with a positive experience at the County of San Diego N/A

Please provide us with general comments about your ratings:

Question Title

* 3. Would you like to recognize somebody today for providing you with exceptional customer service?

Your first and last name (optional):

Employee first and last name:

Department:

Comments (include first and last name of employee if referenced):

Responses to this survey will be confidential and aggregated to analyze overall customer service. Employees identified are for recognition purposes only.