Thank you for taking the time to complete our Questionnaire which will be read by the Directors of the company as your feedback is very important to us.

As a thank you for your time, if the Questionnaire is completed within 60 days of delivery of your motorhome, we will post a £10 Gift Voucher to your home address which can be used onsite.

* 1. Please confirm your details:

* 2. Did you purchase a new or pre-owned motorhome?

* 3. If you purchased a new motorhome, what brand of motorhome did you purchase?

* 4. If you purchased a new motorhome, did advertising by the manufacturer of your motorhome play any part in your purchasing decision?

* 5. If you purchased a new motorhome, did you visit the manufacturer's website as part of your purchasing decision?

* 6. Did you visit the Freedom To Go website run by our industry body the National Caravan Council whilst considering your motorhome purchase?

* 7. Please read the following statements in order and tick the first one that applied to you at the point that you decided to enquire about buying a motorhome.

* 8. What would you describe as the single biggest reason for purchasing your motorhome from Brownhills?

* 9. Prior to purchasing your new motorhome from Brownhills, did you already own a motorhome, and if so, was it acquired from Brownhills?

* 10. Did Brownhills advertising, not including our website, play any part in your purchasing decision?

* 11. If you answered 'Yes' above, would you please advise which type(s) of advertising influenced you to look further into buying from Brownhills?

* 12. As part of your purchasing decision, did you use the Brownhills website?

* 13. What directed you to the Brownhills website?

* 14. Did any direct marketing by Brownhills e.g. email, call from a sales executive, play a part in your decision to purchase?

* 15. Were you happy with the sales executive's product knowledge of the motorhome(s) you discussed?

* 16. Were you offered a test drive?

* 17. Did we discuss the following benefits with you? Please tick all that apply:

* 18. Between ordering and collecting your motorhome, were you happy with the company's communication with you?

* 19. Was your motorhome ready for collection on the date originally agreed at the time of ordering?

* 20. Please tick 'Not Applicable' if you answered 'Yes' to the question above, otherwise if there was a delay in the handover date, was that delay properly communicated to you, and were you kept fully informed of the reason for the delay?

* 21. On the day you collected your motorhome was it ready by the agreed time?

* 22. Was the sales executive you purchased the vehicle from in attendance on the day you collected your motorhome?

* 23. Was the handover carried out to your satisfaction, and were you happy to drive away in your motorhome fully confident that we had explained all of the controls?

* 24. Were you happy with the knowledge of the person carrying out the handover?

* 25. Did you receive a copy of a handover checklist?

* 26. Were you introduced to our Service department?

* 27. Did we ask to book your first mechanical and habitation service?

* 28. If you're not already a Brownhills Club Member, did you receive your Club Membership Card and pack either at the point of sale or on collection?

* 29. Did the sales executive explain the benefits of becoming a Club Brownhills member?

* 30. Did the sales executive contact you within the first few days of you collecting your new motorhome to ensure that there were no outstanding issues?

* 31. Do you still have any unresolved issues following collection of your motorhome?

* 32. If you have stated above that there are still unresolved issues, please detail below:

* 33. Overall, how would you rate the whole motorhome purchasing experience from Brownhills?

* 34. Based on your experience, would you recommend Brownhills to friends / family / colleagues?

* 35. Brownhills operate a Friends and Family referral scheme and pays £250 should you introduce us to a new customer who subsequently buys a motorhome from us. If you know of anyone who might be interested, please enter their contact details below:

* 36. Are there any comments you wish to feed back to the Directors of Brownhills on your recent purchase, or do you have any suggestions that could improve the customer experience?

* 37. For approximately how many years have you been motorhoming?

* 38. During how many months of the year do you intend to use your motorhome?

* 39. Will you use your motorhome abroad?

* 40. Which of the following motorhome shows have you attended in the past year?

* 41. Which of the following motorhome publications do you regularly read?

* 42. Which of the following clubs are you a member of?

* 43. Do you use Facebook and/or Twitter?

* 44. Can we ask your age?

* 45. Do you still work?

* 46. A very topical question in our industry at the moment is whether the Government's recently introduced legislation on individual's pension funds, which enables greater flexibility on how much can be withdrawn as a lump sum, will have an effect on major purchases such as motorhomes and caravans. Did the new legislation assist you in purchasing your motorhome?

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