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City of Sacramento 311 Online User Survey
1.
Overall, how satisfied or dissatisfied are you with the City of Sacramento 311?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
2.
How do you typically contact 311?
Phone
Website
Smartphone App
Email
3.
What type of requests have you made through 311?
Park Maintenance
Utilities Billing Questions
Street Light Outages
Water Use Complaints
Animal Adoption Questions
Abandoned Vehicles
Animal Welfare Reports
Missed Garbage Collection
Illegal Dumping
Household Junk Appointment
Planning Questions
Building Inspections
Traffic Signal Outages
Street Maintenance (pot holes, cracks, etc)
Neighborhood Code Violation
City Tree Inspections
Other (please specify)
4.
Which of the following words would you use to describe our products? Select all that apply.
Reliable
High quality
Useful
Easy to use
Friendly
Impractical
Ineffective
Poor quality
Unreliable
5.
How responsive have we been to your questions or concerns about our services?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
6.
How long have you been a user of the City of Sacramento's 311 service?
This is my first request
Less than six months
Six months to a year
1 - 2 years
3 or more years
7.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
8.
Do you have any other comments, questions, or concerns?