In this practice, when I call to get an appointment, I am able to get an appointment as soon as I feel I need one.

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* 1. In this practice, when I call to get an appointment, I am able to get an appointment as soon as I feel I need one.

When I call the office during office hours, I get an answer to my medical question that same day.

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* 2. When I call the office during office hours, I get an answer to my medical question that same day.

When I call the office after office hours, I get an answer to my medical question as soon as I need it.

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* 3. When I call the office after office hours, I get an answer to my medical question as soon as I need it.

My provider listens to my concerns and questions.

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* 4. My provider listens to my concerns and questions.

My provider gives me easy to understand instructions about how to take care of my health problems or concerns.

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* 5. My provider gives me easy to understand instructions about how to take care of my health problems or concerns.

When my provider orders blood tests, x-rays, other tests, someone from the office follows up to give me the results.

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* 6. When my provider orders blood tests, x-rays, other tests, someone from the office follows up to give me the results.

My provider communicates with other health professionals about my care (such as specialists, therapists).

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* 7. My provider communicates with other health professionals about my care (such as specialists, therapists).

In the last 12 months, how often did someone in the practice talk with you about specific goals for your health?

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* 8. In the last 12 months, how often did someone in the practice talk with you about specific goals for your health?

During your visit today, how acceptable was the time the provider spent with you?

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* 9. During your visit today, how acceptable was the time the provider spent with you?

Please specify the patient’s ethnicity.

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* 10. Please specify the patient’s ethnicity.

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