Pandemic Impact Survey

Company Performance

Please rate your company's performance in the following areas:

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* 1. Customer Service

	Poor	Fair	Good	Excellent	N/A
Pre-Pandemic	Pre-Pandemic Poor	Pre-Pandemic Fair	Pre-Pandemic Good	Pre-Pandemic Excellent	Pre-Pandemic N/A
2020 Pandemic Start	2020 Pandemic Start Poor	2020 Pandemic Start Fair	2020 Pandemic Start Good	2020 Pandemic Start Excellent	2020 Pandemic Start N/A
2021 Current	2021 Current Poor	2021 Current Fair	2021 Current Good	2021 Current Excellent	2021 Current N/A

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* 2. Productivity

	Poor	Fair	Good	Excellent	N/A
Pre-Pandemic	Pre-Pandemic Poor	Pre-Pandemic Fair	Pre-Pandemic Good	Pre-Pandemic Excellent	Pre-Pandemic N/A
2020 Pandemic Start	2020 Pandemic Start Poor	2020 Pandemic Start Fair	2020 Pandemic Start Good	2020 Pandemic Start Excellent	2020 Pandemic Start N/A
2021 Current	2021 Current Poor	2021 Current Fair	2021 Current Good	2021 Current Excellent	2021 Current N/A

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* 3. Quality

	Poor	Fair	Good	Excellent	N/A
Pre-Pandemic	Pre-Pandemic Poor	Pre-Pandemic Fair	Pre-Pandemic Good	Pre-Pandemic Excellent	Pre-Pandemic N/A
2020 Pandemic Start	2020 Pandemic Start Poor	2020 Pandemic Start Fair	2020 Pandemic Start Good	2020 Pandemic Start Excellent	2020 Pandemic Start N/A
2021 Current	2021 Current Poor	2021 Current Fair	2021 Current Good	2021 Current Excellent	2021 Current N/A

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* 4. Teamwork

	Poor	Fair	Good	Excellent	N/A
Pre-Pandemic	Pre-Pandemic Poor	Pre-Pandemic Fair	Pre-Pandemic Good	Pre-Pandemic Excellent	Pre-Pandemic N/A
2020 Pandemic Start	2020 Pandemic Start Poor	2020 Pandemic Start Fair	2020 Pandemic Start Good	2020 Pandemic Start Excellent	2020 Pandemic Start N/A
2021 Current	2021 Current Poor	2021 Current Fair	2021 Current Good	2021 Current Excellent	2021 Current N/A

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* 5. Innovation/creativity

	Poor	Fair	Good	Excellent	N/A
Pre-Pandemic	Pre-Pandemic Poor	Pre-Pandemic Fair	Pre-Pandemic Good	Pre-Pandemic Excellent	Pre-Pandemic N/A
2020 Pandemic Start	2020 Pandemic Start Poor	2020 Pandemic Start Fair	2020 Pandemic Start Good	2020 Pandemic Start Excellent	2020 Pandemic Start N/A
2021 Current	2021 Current Poor	2021 Current Fair	2021 Current Good	2021 Current Excellent	2021 Current N/A

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* 6. Company pride

	Poor	Fair	Good	Excellent	N/A
Pre-Pandemic	Pre-Pandemic Poor	Pre-Pandemic Fair	Pre-Pandemic Good	Pre-Pandemic Excellent	Pre-Pandemic N/A
2020 Pandemic Start	2020 Pandemic Start Poor	2020 Pandemic Start Fair	2020 Pandemic Start Good	2020 Pandemic Start Excellent	2020 Pandemic Start N/A
2021 Current	2021 Current Poor	2021 Current Fair	2021 Current Good	2021 Current Excellent	2021 Current N/A

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* 7. Communication

	Poor	Fair	Good	Excellent	N/A
Pre-Pandemic	Pre-Pandemic Poor	Pre-Pandemic Fair	Pre-Pandemic Good	Pre-Pandemic Excellent	Pre-Pandemic N/A
2020 Pandemic Start	2020 Pandemic Start Poor	2020 Pandemic Start Fair	2020 Pandemic Start Good	2020 Pandemic Start Excellent	2020 Pandemic Start N/A
2021 Current	2021 Current Poor	2021 Current Fair	2021 Current Good	2021 Current Excellent	2021 Current N/A

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* 8. Safety

	Poor	Fair	Good	Excellent	N/A
Pre-Pandemic	Pre-Pandemic Poor	Pre-Pandemic Fair	Pre-Pandemic Good	Pre-Pandemic Excellent	Pre-Pandemic N/A
2020 Pandemic Start	2020 Pandemic Start Poor	2020 Pandemic Start Fair	2020 Pandemic Start Good	2020 Pandemic Start Excellent	2020 Pandemic Start N/A
2021 Current	2021 Current Poor	2021 Current Fair	2021 Current Good	2021 Current Excellent	2021 Current N/A

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* 9. Commitment to excellence

	Poor	Fair	Good	Excellent	N/A
Pre-Pandemic	Pre-Pandemic Poor	Pre-Pandemic Fair	Pre-Pandemic Good	Pre-Pandemic Excellent	Pre-Pandemic N/A
2020 Pandemic Start	2020 Pandemic Start Poor	2020 Pandemic Start Fair	2020 Pandemic Start Good	2020 Pandemic Start Excellent	2020 Pandemic Start N/A
2021 Current	2021 Current Poor	2021 Current Fair	2021 Current Good	2021 Current Excellent	2021 Current N/A