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Addison Communication Survey
1.
How satisfied or dissatisfied are you with the Town's efforts to communicate with residents through newsletters, the website, social media and other means.
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
2.
What sources do you use to get your information on Addison (mark as many as apply).
Addison Weekly Newsletter
Mayor's Newsletter
Addison Connection (monthly)
Addison website
Mayor's Coffees
Economic Development Luncheons
Watching online or attending City Council Meetings
Postcards
Project-specific emails
Facebook
Twitter
Addison Alert
Dallas Morning News
3.
What is your preferred form of communication from the Town?
Email
Mail
Social Media
Internet (website)
Other (please specify)
4.
How often do you visit our website (addisontexas.net)?
Regularly (at least once a week)
Monthly (1 -2 times per month)
Quarterly (3 - 4 times per year)
I've never visited the website
5.
How satisfied were you with our website?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
n/a
6.
Select one of the below
I was able to find exactly what I was looking for.
I was able to find part of what I was looking for.
I was able to find something better than what I was looking for.
I had no specific agenda in mind when I visited.
I was not able to find what I was looking for
n/a
Comment
7.
Please rate the following attributes of the website
Poor
Below Average
Average
Good
Excellent
Accuracy of information
Poor
Below Average
Average
Good
Excellent
Ease of navigation/ability to find what you are looking for
Poor
Below Average
Average
Good
Excellent
Quantity of information
Poor
Below Average
Average
Good
Excellent
Layout/Design
Poor
Below Average
Average
Good
Excellent
Ability to meet my needs
Poor
Below Average
Average
Good
Excellent
8.
What are your reasons for visiting the website (mark all that apply)?
Looking for information about events in Addison
Looking for information on Taste Addison, Kaboom Town! or Oktoberfest
Looking for restaurants in Addison
Looking for park and recreation information, including Athletic Club, trails, dog parks, walk ways, etc
Looking for general city information, including education, library, policies, ordinances
Looking for department contact information
Want to pay my utilities bill
Need city official information, including council members, Mayor, agenda, tax information
Looking for upcoming projects in Addison
I want to report a problem
n/a
Other (please specify)
9.
Can you please share your feedback on your website experience?
10.
The Town maintains an active presence on the following social media outlets. How aware or unaware are you of these outlets?
Very aware
Somewhat aware
Not Aware
Town of Addison Facebook
Very aware
Somewhat aware
Not Aware
Visit Addison Facebook
Very aware
Somewhat aware
Not Aware
Athletic Club Facebook
Very aware
Somewhat aware
Not Aware
Police Department Facebook
Very aware
Somewhat aware
Not Aware
Animal Control Facebook
Very aware
Somewhat aware
Not Aware
Town of Addison Twitter
Very aware
Somewhat aware
Not Aware
Visit Addison Twitter
Very aware
Somewhat aware
Not Aware
Visit Addison Instagram
Very aware
Somewhat aware
Not Aware
11.
Have you interacted with any of Addison's Facebook pages in the past 6 months?
Yes
No
12.
If no, please share why not.
I did not know they existed.
I don't use Facebook.
I use Facebook, but have no interest in following Town of Addison.
Other (please specify)
13.
How effective or ineffective do you feel the City's social media presence is when communicating information about the Town to residents
Very Effective
Effective
Neutral
Ineffective
Very Ineffective
14.
Do you subscribe to the Town's weekly newsletter?
Yes
No
15.
If you subscribe to the Town's Weekly Newsletter, how effective or ineffective do you think it is in providing Town information?
Very effective
Somewhat effective
Neutral
Somewhat ineffective
Very ineffective
n/a
Comments
16.
Would you be willing to be part of a focus group to discuss the Town's communications efforts?
Yes
No
If yes, please include your name and email here:
17.
What age category best describes you?
Under 25
25 - 35
35 - 45
45 - 55
Over 55