Your feedback is appreciated.

As a Patient Portal my Baystate Health is an online tool that gives patients access to portions of their medical records. We are currently piloting my Baystate Health as a way to help patients get access to their healthcare information. As a patient of Baystate Health, we're asking for your help. We value your feedback and want your suggestions for how we can make myHealth even better.

This survey takes about 3 minutes to complete. Your participation in this survey is completely voluntary and will not affect your health care or your benefits. Your individual response to this survey will be kept confidential and anonymous and only summary responses across all patients will be shared with staff.

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* 1. What is your gender?

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* 2. What is your age group?

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* 3. In the past 6 months, how many times have you telephoned your medical practice?

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* 4. If you've called your medical practice in the past 6 months, what was your reason for doing so?

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* 5. Has using my Baystate Health Patient Portal saved you a telephone call to your medical practice in the past 6 months?

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* 6. If you have used my Baystate Health Patient Portal in the past 6 months, which features did you use it for?

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* 7. If you've used the my Baystate Health Patient Portal during the past 6 months, please check the box that best reflects your opinion.

  Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
It was easy to register to use my Baystate Health Patient Portal.
It is easy logging into my Baystate Health Patient Portal.
My medical information on my Baystate Health Patient Portal is accurate and up-to-date.
It is easy to use my Baystate Health Patient Portal.
The information on my Baystate Health Patient Portal is easy to understand.
Using my Baystate Health Patient Portal makes me feel more connected with my provider.
My communication with the doctor's office has been better since I've been using my Baystate Health Patient Portal.

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