Uplift Technology Customer Satisfaction Survey

We believe you’re either a teacher or you’re supporting one; our goal is to provide world class technology support to all of our customers on behalf of the scholars and the communities in which we serve. For this survey, please include your feedback related to technology devices, internet services, email, and Educational Technology tools. We consider 'Strongly Agree' world-class support.

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* 1. Campus/ Location:

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* 2. School/ Location:

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* 3. Role:

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* 4. Reflect on each statement below and indicate to what extent you agree or disagree:

	Strongly Disagree	Disagree	Agree	Strongly Agree	N/A
IT team members actually did what they agreed to do and followed through on support tasks within the agreed upon time frame.	IT team members actually did what they agreed to do and followed through on support tasks within the agreed upon time frame. Strongly Disagree	IT team members actually did what they agreed to do and followed through on support tasks within the agreed upon time frame. Disagree	IT team members actually did what they agreed to do and followed through on support tasks within the agreed upon time frame. Agree	IT team members actually did what they agreed to do and followed through on support tasks within the agreed upon time frame. Strongly Agree	IT team members actually did what they agreed to do and followed through on support tasks within the agreed upon time frame. N/A
IT team members acted with a sense of urgency to resolve my issue or answer my question.	IT team members acted with a sense of urgency to resolve my issue or answer my question. Strongly Disagree	IT team members acted with a sense of urgency to resolve my issue or answer my question. Disagree	IT team members acted with a sense of urgency to resolve my issue or answer my question. Agree	IT team members acted with a sense of urgency to resolve my issue or answer my question. Strongly Agree	IT team members acted with a sense of urgency to resolve my issue or answer my question. N/A
IT team members provided high quality solutions to my issues, allowing me to focus more on my immediate job and less on IT issues.	IT team members provided high quality solutions to my issues, allowing me to focus more on my immediate job and less on IT issues. Strongly Disagree	IT team members provided high quality solutions to my issues, allowing me to focus more on my immediate job and less on IT issues. Disagree	IT team members provided high quality solutions to my issues, allowing me to focus more on my immediate job and less on IT issues. Agree	IT team members provided high quality solutions to my issues, allowing me to focus more on my immediate job and less on IT issues. Strongly Agree	IT team members provided high quality solutions to my issues, allowing me to focus more on my immediate job and less on IT issues. N/A

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* 5. If we did not provide World Class support in any of these key areas, please provide specific feedback letting us know what improvements are needed. Be sure to give us the category (computers, internet, ED Tech, IT procurement, etc.) the feedback pertains to.