SBAA parcel shipping survey

Share your feedback

Question Title

* 1. How many parcels/packages do you ship?

Less than 5 per week

More than 5 per week

More than 10 per week

Only at specific times of for specific reasons

Question Title

* 2. Do you currently use a delivery service or carrier for your shipping needs?

Australia Post

Sendle

CouriersPlease

Aramex (formerly Fastway)

Toll

DHL

FedEx

More than one carrier

Other (please specify)

Question Title

* 3. Do you currently use software and/or a shipping platform to help you print labels?

ShipStation

Shippit

Sendle

Mailplus

None

Other (please specify)

Question Title

* 4. How do you choose the carrier / delivery service you ship with?

I use the one I have an account with

I research the cheapest rate

I just take my parcel to the post office and ship with Australia Post

Other (please specify)

Question Title

* 5. What are the most important features when you select your carrier service?

Lowest rate

Speed of delivery

Tracking

Customer support

Environmental credentials

Online tools or integrations

Other (please specify)

Question Title

* 6. Would you consider paying a subscription fee for shipping software if it meant you were able to access different carrier services, discounted shipping rates and use additional features?

Yes, anything to help make shipping simple.

Maybe

Question Title

* 7. What are the key reasons for you to consider using a software platform for your shipping? (choose 3)

Save admin time

Save money

Automate the process

Improve customer experience

Reduce shipping errors

Reporting

Question Title

* 8. Which industry does your business operate in?

Online retail

Manufacturing

Professional services (e.g. accounting, marketing, consulting)

Real-estate

Hospitality

Health care & social assistance

Construction

Retail

Education

IT & Telecommunications

Question Title

* 9. What size is your business?

Sole trader

1-4 employees

5-19 employees

20-49 employees

More than 50 employees

Question Title

* 10. Would you like to participate in a beta trial of Pitney Bowes new shipping platform, SendPro™ Online? This system lets you compare discount shipping rates, or you can add any existing carrier accounts you have. Automate your shipping, save time and money. (Limited to the first 20 registrations – participants receive a 4x6 label printer & labels to keep after the trial period (valued at $399), a voucher valued at AUD $250 for participants who complete the program and free access to SendPro Online. Add your name and email below to sign up.