Exit
Please note the information provided in this survey will not be shared with any third parties. All data will be collected and assembled as confidential and anonymous in an effort to improve or validate our services. The winner will be announced by email on February 20th!
INTRODUCTORY QUESTIONS 

Question Title

* 1. Your First Name:

Question Title

* 2. Your Last Name:

Question Title

* 3. Your Store Name:

Question Title

* 4. Your e-mail address:

Question Title

* 5. Which of these bests describes your current position or job title?

Question Title

* 6. Do you or anyone at your store attend trade shows or industry specific events? If so, please list the name of the event(s) below:

Question Title

* 7. How long have you been working with the Sylvie Collection?

SECTION 1 - CUSTOMER SERVICE

Question Title

* 8. How would you rate Sylvie’s customer service overall?

Question Title

* 9. Please check all that apply when interacting with Sylvie customer service representatives:

Question Title

* 10. How do you typically place your daily orders with Sylvie?

Question Title

* 11. How would you rate Sylvie’s ordering process compared to other designer brands?

Question Title

* 12. What is the easiest method for placing orders with other designer brands that you carry?

Question Title

* 13. In what time frame do you typically receive your special orders from the Sylvie Collection?

Question Title

* 14. What is the ideal or desired time frame for you to receive special orders? (example: 2-3 weeks)

Question Title

* 15. Do you feel you receive your special orders in a timely manner? (i.e. are they delivered by the promised date?)

Question Title

* 16. How would you rate Sylvie's delivery time compared to other designer brands that you carry?

Question Title

* 17. Are you aware of Sylvie’s customization options?

Question Title

* 18. How would you rate the Sylvie overall customization process compared to other designer brands?

Question Title

* 19. My custom Sylvie products always arrived as expected:

Question Title

* 20. I am aware of Sylvie’s B2B Concierge Resource Website (sylvieconcierge.com):

Question Title

* 21. I am able to locate Sylvie pricing when the Sylvie corporate office is closed:

Question Title

* 22. My Sylvie products are properly packaged and arrive without damages:

Question Title

* 23. Is there anything Sylvie can provide to offer a more satisfactory customer service experience?

Question Title

* 24. Please list any additional comments or concerns regarding customer service here:

SECTION 2 - MERCHANDISE

Question Title

* 25. How would you rate Sylvie’s overall craftsmanship/quality compared to other designer brands?

Question Title

* 26. How would you rate the quality of diamonds within Sylvie’s products?

Question Title

* 27. How would you rate Sylvie’s selection/range of products?

Question Title

* 28. How would you rate Sylvie’s product pricing range compared to other designer brands?

Question Title

* 29. Which of the following product attributes are the most important to you?

Question Title

* 30. What product(s) would you like to see more of from Sylvie?

Question Title

* 31. How do you typically describe Sylvie’s products to your customers?

Question Title

* 32. Are there any product trends you haven’t seen that we should be aware of to increase your sales?

Question Title

* 33. Please list any additional comments or concerns regarding products or merchandise here:

SECTION 3 - SALES

Question Title

* 34. How many Sylvie pieces do you currently have in your showcase?

Question Title

* 35. Have you purchased Sylvie stackable wedding bands?

Question Title

* 36. How did you hear about the Sylvie Collection before purchasing? (please check all that apply)

Question Title

* 37. If you answered sales rep: How would you rate your overall experience with your Sylvie sales representative?

Question Title

* 38. Please check all that apply when interacting with your Sylvie sales representative:

Question Title

* 39. Did your sales representative offer you a wide selection of products to choose from?

Question Title

* 40. Did you receive on-boarding and/or set up instructions upon partnering with Sylvie as a vendor?

Question Title

* 41. Did you receive your Sylvie order in a timely manner?

Question Title

* 42. Did your sales representative provide training?

Question Title

* 43. How would you rate Sylvie’s training compared to other designer brands?

Question Title

* 44. Please list any additional comments or concerns regarding sales here:

SECTION 4 - MARKETING & SALES COLLATERAL 

Question Title

* 45. How would you rate you overall experience with Sylvie’s marketing support?

Question Title

* 46. Please check all that apply when interacting with the Sylvie marketing support team:

Question Title

* 47. How would you rate Sylvie’s online marketing presence?

Question Title

* 48. How would you rate Sylvie’s overall marketing presence compared to other designers?

Question Title

* 49. Which of the following ways have you interacted with Sylvie Collection online? (Please check all that apply)

Question Title

* 50. Which of the following marketing resources have you ever used or received from Sylvie in the past? (Please check all that apply)

Question Title

* 51. How do you typically request marketing materials from Sylvie?

Question Title

* 52. Which of the (3) following marketing tactics are most effective for generating sales for your store?

Question Title

* 53. What is the most effective marketing message you use TO SELL SYLVIE products (ex: large selection, designed by a woman, etc.)?

Question Title

* 54. How would you rate Sylvie’s consumer website (sylviecollection.com) based on the ease of use and overall design?

Question Title

* 55. The Sylvie consumer website (sylviecollection.com) offers adequate resources and product information:

Question Title

* 56. If you answered no above, what message or data would you like to see on the Sylvie consumer website that is not currently shown?

Question Title

* 57. The B2B Sylvie retailer website (sylvieconcierge.com) offers adequate marketing resources and product information:

Question Title

* 58. If you answered no to the question above, what message or data would you like to see on the Sylvie B2B concierge website that is not currently shown?

Question Title

* 59. Sylvie offers adequate in-store sales collateral (such as displays and brochures):

Question Title

* 60. Which of the following sales collateral pieces have ever you received or currently use?

Question Title

* 61. What other marketing tools can Sylvie provide to help you sell to your customers?

Question Title

* 62. Please list any additional comments or concerns regarding marketing here:

Question Title

* 63. Please list any concluding notes or feedback below that Sylvie can improve upon to make your overall experience more satisfactory:

T