CUSTOMER SURVEY FEEDBACK

Dear Customer,
We value you and would appreciate if you could take a few minutes to give us feedback. In order to help us improve on quality customer satisfaction, please participate in this survey.

*For any complaints please address 'The Registrar' on: complaints@ebk.or.ke or registrar@ebk.or.ke

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* 1. Name and Contact (Optional)

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* 2. How do you rate the amount of information you were given as adequate and clear information?

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* 3. Were the staff polite and courteous?

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* 4. How prompt was the service?  (First five minutes of attendance)

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* 5. Were you handled with professionalism?

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* 6. Rate your overall customer experience at EBK

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* 7. How can we serve you better?  Make additional comments and concerns

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* 8. What is your age group? Please choose

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* 9. What is your category? Please choose

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* 10. What is your preferred mode of communication? (Please tick three)

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* 11. Date and Time of dissatisfaction (Optional)

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