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* 1. Which level of change management is crucial in a successful implementation of change?

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* 2. One of the most important aspects of implementing change is effective communication.

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* 3. While working with others within an organization on a major change, the leaders should expect the following:

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* 4. Prosci ADKAR Change Management Model focuses on using individual change to drive organizational change.

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* 5. List the six essential elements of the Change Puzzle Matrix that combine to produce effective change.

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* 6. According to the Change Puzzle Matrix if employees are showing anger about the proposed change, the organization may not have clearly communicated the Vision.

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