* 1. In your most recent customer service experience, how did you contact the Billing/Collections Department?

* 2. What was your reason for contacting City of Clinton Billing/Collections Department?

* 3. How were you greeted when you entered the City of Clinton Billing/Collections Department?

* 4. Concerning your contact with the Bill/Revenue Department, please check all that applied.

* 5. About how long did it take to address your need/concern?

* 6. How clear was the information that our customer service representatives provided to you?

* 7. How politely did our customer service representatives treat you?

* 8. Over the past 12 months, how satisfied have you been with the customer service of the City of Clinton Billing/Collections Department?

* 9. What is your most common form of payment on your utility bill?

* 10. Do you have any suggestions as to how the Billing/Revenue Department could serve you better? Please share any other comments, or concerns.

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