Tier three survey

Welcome to our ERP customer survey. This is your chance to provide some feedback on the system you have chosen – to rate the vendor, implementer and the system itself. The results of the survey will be published in the December issue of CAmagazine.

NB: We can accept only one completed survey per organization and it must be completed by an employee or director working for a US or Canadian company that has an email address with a domain matching that of the organization’s website. As well, responses will not be included for companies that sell or implement systems.

Your privacy will be protected and only aggregate results will be published. The information will not be sold to vendors or other third parties.

Survey deadline: September 20, 2013.

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* 1. Contact information

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* 2. Region

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* 3. Primary industry (per NAICS)

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* 4. Name of system

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* 5. System information

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* 6. Costs

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* 7. Database

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* 8. Network

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* 9. User interface

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* 10. Please rate your accounting/ERP system (not third-party products):

  Excellent Good Fair Poor N/A
Financial
Distribution
Manufacturing
Professional services
Customer relationship management (CRM)
Business intelligence
HR
Payroll
E-commerce
Warehouse management

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* 11. Please rate the generic attributes of your accounting/ERP system:

  Excellent Good Fair Poor N/A
Ease of use
Flexibility
Stability
Security
Documentation
Reporting
Customizable
Performance
Workflow
Mobile applications

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* 12. Rate the developer of the accounting/ERP system

  Excellent Good Fair Poor N/A
Overall
Product continues to improve
Documentation
Support
Upgrade reliability

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* 13. Please rate the implementer of the accounting/ERP system:

  Excellent Good Fair Poor N/A
Overall
On time
On budget
Support
Product knowledge
Ability to improve processes

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* 14. How long do you think it took or will take to get a payback for your investment?

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* 15. Please identify the extent to which the following benefits were achieved:

  High Medium Low Negative N/A
Improved customer service
Increased accuracy
Increased revenue
Increased control
Better decision-making

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* 16. If possible, for each of the following, indicate what percentage of the total cost of implementation they represent, for the past five years. (Just enter the number; combined total should be 100%.)

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* 17. What do you like most about your accounting/ERP system?

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* 18. What do you like least about your accounting/ERP system?

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* 19. What investments are you planning over the next two years related to your accounting/ERP system?

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* 20. Other comments:

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