1. Based on all your experiences with our Division, how would you rate us in the following categories?

  Excellent Very Good Average Fair Poor
a) Responsiveness
b) Knowledge
c) Customer Service
d) Communication
e) Training

2. When you contact our Division, do you reach the right person the first time?

3. How would you rate the Asset Management & Compliance staff person you contacted in the following areas?

  Excellent Very good Average Fair Poor
a) Professionalism
b) Knowledge
c) Responsiveness to your needs/concerns

4. When you leave messages, how would you rate the response time?

5. WBARS: Do you have specific suggestions for how we could improve the system for users?

6. Do you have any general comments or suggestions for ways our division could improve our service to you?