Patient Awareness of NHS and Community Services Question Title * 1. Consent to ParticipateThis survey is anonymous and voluntary. Your responses will help us understand how patients access healthcare and community services.By continuing, you confirm that:You are aged 16 or overYou understand your participation is voluntaryYour responses will be used for service improvement onlyYou can stop the survey at any time. No personal identifying information will be collected. Continue Question Title * 2. Are you aware of the following services? NHS 111 (Telephone Service) NHS 111 NHS 1111 Online NHS 111 online Pharmacy First Pharmacy First Self-referral to physiotherapy NHFT Physio Symptom Checker Support can be provided from a voluntary/community sector organisations (e.g., Age UK, MIND) these can be found by searching online Services may also be provided by Local Authority (e.g., social care, wellbeing hubs) these can be found by searching online Wellbeing Launchpad Wellbeing Launchpad Question Title * 3. If you are aware of these services how did you first hear about them ? GP or Healthcare professional Leaflet or poster NHS website Social media Local Council Voluntary/community organisation Friends or Family I haven't heard of them before Other (please specify) Question Title * 4. Which of the following services have you used in the last 12 months NHS 111 (Telephone) NHS 111 Online Pharmacy First Self-Referral to physiotherapy Voluntary/Community sector support Local Authority services Wellbeing launchpad Other (please specify) Question Title * 5. Which of the services you selected have you used most often in the last 12 months? NHS 111 (Telephone) NHS 111 Online Pharmacy First Self-referral to physiotherapy Voluntary/community sector support Local Authority services Wellbeing Launchpad None of the Above Question Title * 6. How would you rate your experience? Very good Good Neutral Poor Very poor N/A NHS 111 (telephone) NHS 111 (telephone) Very good NHS 111 (telephone) Good NHS 111 (telephone) Neutral NHS 111 (telephone) Poor NHS 111 (telephone) Very poor NHS 111 (telephone) N/A NHS 111 Online NHS 111 Online Very good NHS 111 Online Good NHS 111 Online Neutral NHS 111 Online Poor NHS 111 Online Very poor NHS 111 Online N/A Pharmacy First Pharmacy First Very good Pharmacy First Good Pharmacy First Neutral Pharmacy First Poor Pharmacy First Very poor Pharmacy First N/A Self-referral Physiotherapy Self-referral Physiotherapy Very good Self-referral Physiotherapy Good Self-referral Physiotherapy Neutral Self-referral Physiotherapy Poor Self-referral Physiotherapy Very poor Self-referral Physiotherapy N/A Voluntary sector/community sector support Voluntary sector/community sector support Very good Voluntary sector/community sector support Good Voluntary sector/community sector support Neutral Voluntary sector/community sector support Poor Voluntary sector/community sector support Very poor Voluntary sector/community sector support N/A Local Authority services Local Authority services Very good Local Authority services Good Local Authority services Neutral Local Authority services Poor Local Authority services Very poor Local Authority services N/A Question Title * 7. How confident do you feel in knowing when to use each of the following services? Very confident Somewhat confident Not confident Not aware of this service Local council services NHS 111 NHS 111 Very confident NHS 111 Somewhat confident NHS 111 Not confident NHS 111 Not aware of this service NHS 111 Local council services NHS 111 Online NHS 111 Online Very confident NHS 111 Online Somewhat confident NHS 111 Online Not confident NHS 111 Online Not aware of this service NHS 111 Online Local council services Pharmacy First Pharmacy First Very confident Pharmacy First Somewhat confident Pharmacy First Not confident Pharmacy First Not aware of this service Pharmacy First Local council services Self-referral services Self-referral services Very confident Self-referral services Somewhat confident Self-referral services Not confident Self-referral services Not aware of this service Self-referral services Local council services Voluntary/community sector support Voluntary/community sector support Very confident Voluntary/community sector support Somewhat confident Voluntary/community sector support Not confident Voluntary/community sector support Not aware of this service Voluntary/community sector support Local council services Question Title * 8. Do you have any suggestions on how we could better inform patients about these services? Question Title * 9. About You (demographics) This section is optional. You can skip any question you prefer not to answer. Continue Question Title * 10. What is your age group? Under 18 18-24 25-34 35-44 45-54 55-64 65-74 75+ Prefer not to say Question Title * 11. What is your gender? Male Female Non-binary Prefer not to say Prefer to self describe Question Title * 12. What is your ethnic background White (e.g., British, Irish, other white background) Mixed or multiple ethnic groups Asian or Asian British Black, African, Caribbean or Black British Other Ethnic Group Prefer not to say Question Title * 13. Do you consider yourself to have a disability or long-term health condition? Yes No Prefer not to say Question Title * 14. What is your postcode (first part only, e.g, NN1)? Question Title * 15. Are you currently.. (select all that apply) In full-time employment In part-time employment Self employed Unemployed Retired A student A carer Prefer not to say Done
