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Patient Awareness of NHS and Community Services
*
1.
Consent to Participate
This survey is anonymous and voluntary. Your responses will help us understand how patients access healthcare and community services.
By continuing, you confirm that:
You are aged 16 or over
You understand your participation is voluntary
Your responses will be used for service improvement only
You can stop the survey at any time. No personal identifying information will be collected.
(Required.)
Continue
2.
Are you aware of the following services?
NHS 111 (Telephone Service) NHS 111
NHS 1111 Online NHS 111 online
Pharmacy First Pharmacy First
Self-referral to physiotherapy NHFT Physio Symptom Checker
Support can be provided from a voluntary/community sector organisations (e.g., Age UK, MIND) these can be found by searching online
Services may also be provided by Local Authority (e.g., social care, wellbeing hubs) these can be found by searching online
Wellbeing Launchpad Wellbeing Launchpad
3.
If you are aware of these services how did you first hear about them ?
GP or Healthcare professional
Leaflet or poster
NHS website
Social media
Local Council
Voluntary/community organisation
Friends or Family
I haven't heard of them before
Other (please specify)
4.
Which of the following services have you used in the last 12 months
NHS 111 (Telephone)
NHS 111 Online
Pharmacy First
Self-Referral to physiotherapy
Voluntary/Community sector support
Local Authority services
Wellbeing launchpad
Other (please specify)
5.
Which of the services you selected have you used most often in the last 12 months?
NHS 111 (Telephone)
NHS 111 Online
Pharmacy First
Self-referral to physiotherapy
Voluntary/community sector support
Local Authority services
Wellbeing Launchpad
None of the Above
6.
How would you rate your experience?
Very good
Good
Neutral
Poor
Very poor
N/A
NHS 111 (telephone)
Very good
Good
Neutral
Poor
Very poor
N/A
NHS 111 Online
Very good
Good
Neutral
Poor
Very poor
N/A
Pharmacy First
Very good
Good
Neutral
Poor
Very poor
N/A
Self-referral Physiotherapy
Very good
Good
Neutral
Poor
Very poor
N/A
Voluntary sector/community sector support
Very good
Good
Neutral
Poor
Very poor
N/A
Local Authority services
Very good
Good
Neutral
Poor
Very poor
N/A
7.
How confident do you feel in knowing when to use each of the following services?
Very confident
Somewhat confident
Not confident
Not aware of this service
Local council services
NHS 111
Very confident
Somewhat confident
Not confident
Not aware of this service
Local council services
NHS 111 Online
Very confident
Somewhat confident
Not confident
Not aware of this service
Local council services
Pharmacy First
Very confident
Somewhat confident
Not confident
Not aware of this service
Local council services
Self-referral services
Very confident
Somewhat confident
Not confident
Not aware of this service
Local council services
Voluntary/community sector support
Very confident
Somewhat confident
Not confident
Not aware of this service
Local council services
8.
Do you have any suggestions on how we could better inform patients about these services?
9.
About You (demographics)
This section is optional. You can skip any question you prefer not to answer.
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10.
What is your age group?
Under 18
18-24
25-34
35-44
45-54
55-64
65-74
75+
Prefer not to say
11.
What is your gender?
Male
Female
Non-binary
Prefer not to say
Prefer to self describe
12.
What is your ethnic background
White (e.g., British, Irish, other white background)
Mixed or multiple ethnic groups
Asian or Asian British
Black, African, Caribbean or Black British
Other Ethnic Group
Prefer not to say
13.
Do you consider yourself to have a disability or long-term health condition?
Yes
No
Prefer not to say
14.
What is your postcode (first part only, e.g, NN1)?
15.
Are you currently..
(select all that apply)
In full-time employment
In part-time employment
Self employed
Unemployed
Retired
A student
A carer
Prefer not to say
