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* 1. In your most recent customer service experience, how did you contact the Utility Billing Department?

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* 2. What was your reason for contacting City of Clinton Utility Billing Department?

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* 3. What is your most common form of payment on your utility bill?

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* 4. If you contacted the City of Clinton Utility Billing Department via telephone, about how long did you wait for a customer service representative to answer or follow up on your phone call?

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* 5. How well did the customer service representative listen to and answer your question?

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* 6. About how long did it take to address your need/concern?

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* 7. Over the past 12 months, how satisfied have you been with the customer service of the City of Clinton Utility Billing Department?

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* 8. Overall, how would you rate the City of Clinton Utility Billing Department in meeting your expectations?

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* 9. Do you have any suggestions as to how the Utility Billing Department could serve you better?

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* 10. Please let us know of any other comments or concerns you may have about the City of Clinton Utility Billing Department.

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