Customer Service Satisfaction Survey In your most recent customer service experience, how did you contact the Utility Billing Department? Question Title * 1. In your most recent customer service experience, how did you contact the Utility Billing Department? In person By telephone Internet/Email Other (please specify) OK What was your reason for contacting City of Clinton Utility Billing Department? Question Title * 2. What was your reason for contacting City of Clinton Utility Billing Department? Utility bill inquiry/payment Utility service issue Start/End utility service Other (please specify) OK What is your most common form of payment on your utility bill? Question Title * 3. What is your most common form of payment on your utility bill? In person By telephone Mail Online Bill Pay Night Drop Box Automatic Bank Draft OK If you contacted the City of Clinton Utility Billing Department via telephone, about how long did you wait for a customer service representative to answer or follow up on your phone call? Question Title * 4. If you contacted the City of Clinton Utility Billing Department via telephone, about how long did you wait for a customer service representative to answer or follow up on your phone call? Within the hour 4-8 hours Next day Two or more days N/A OK How well did the customer service representative listen to and answer your question? Question Title * 5. How well did the customer service representative listen to and answer your question? Excellent Good Fair Poor No Opinion OK About how long did it take to address your need/concern? Question Title * 6. About how long did it take to address your need/concern? Immediate resolution Between 1 and 3 days More than 3 days The concern is still unresolved N/A OK Over the past 12 months, how satisfied have you been with the customer service of the City of Clinton Utility Billing Department? Question Title * 7. Over the past 12 months, how satisfied have you been with the customer service of the City of Clinton Utility Billing Department? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Overall, how would you rate the City of Clinton Utility Billing Department in meeting your expectations? Question Title * 8. Overall, how would you rate the City of Clinton Utility Billing Department in meeting your expectations? Excellent Good Fair Poor No Opinion OK Do you have any suggestions as to how the Utility Billing Department could serve you better? Question Title * 9. Do you have any suggestions as to how the Utility Billing Department could serve you better? OK Please let us know of any other comments or concerns you may have about the City of Clinton Utility Billing Department. Question Title * 10. Please let us know of any other comments or concerns you may have about the City of Clinton Utility Billing Department. OK SUBMIT