In your most recent customer service experience, how did you contact the Utility Billing Department?

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* 1. In your most recent customer service experience, how did you contact the Utility Billing Department?

What was your reason for contacting City of Clinton Utility Billing Department?

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* 2. What was your reason for contacting City of Clinton Utility Billing Department?

What is your most common form of payment on your utility bill?

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* 3. What is your most common form of payment on your utility bill?

If you contacted the City of Clinton Utility Billing Department via telephone, about how long did you wait for a customer service representative to answer or follow up on your phone call?

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* 4. If you contacted the City of Clinton Utility Billing Department via telephone, about how long did you wait for a customer service representative to answer or follow up on your phone call?

How well did the customer service representative listen to and answer your question?

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* 5. How well did the customer service representative listen to and answer your question?

About how long did it take to address your need/concern?

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* 6. About how long did it take to address your need/concern?

Over the past 12 months, how satisfied have you been with the customer service of the City of Clinton Utility Billing Department?

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* 7. Over the past 12 months, how satisfied have you been with the customer service of the City of Clinton Utility Billing Department?

Overall, how would you rate the City of Clinton Utility Billing Department in meeting your expectations?

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* 8. Overall, how would you rate the City of Clinton Utility Billing Department in meeting your expectations?

Do you have any suggestions as to how the Utility Billing Department could serve you better?

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* 9. Do you have any suggestions as to how the Utility Billing Department could serve you better?

Please let us know of any other comments or concerns you may have about the City of Clinton Utility Billing Department.

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* 10. Please let us know of any other comments or concerns you may have about the City of Clinton Utility Billing Department.

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