Silicon Valley Power Customer Satisfaction Survey

We value your feedback! At Silicon Valley Power, we are always looking for ways to improve our services and ensure we’re meeting your needs. This short survey will only take a few minutes, and your responses will help us serve you better. Thank you for sharing your thoughts with us.

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* 1. What is your electric service address?

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* 2. How would you rate your electric service using a scale of one to ten where one (1) means very poor and ten (10) means very good.

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* 3. Please rate your electric service on the following characteristics using a scale of one to ten where one (1) means very poor and ten (10) means very good.

	1 - Very Poor	2	3	4	5	6	7	8	9	10 - Very Good	N/A
Communicating with customers	Communicating with customers 1 - Very Poor	Communicating with customers 2	Communicating with customers 3	Communicating with customers 4	Communicating with customers 5	Communicating with customers 6	Communicating with customers 7	Communicating with customers 8	Communicating with customers 9	Communicating with customers 10 - Very Good	Communicating with customers N/A
Helping customers use energy more efficiently	Helping customers use energy more efficiently 1 - Very Poor	Helping customers use energy more efficiently 2	Helping customers use energy more efficiently 3	Helping customers use energy more efficiently 4	Helping customers use energy more efficiently 5	Helping customers use energy more efficiently 6	Helping customers use energy more efficiently 7	Helping customers use energy more efficiently 8	Helping customers use energy more efficiently 9	Helping customers use energy more efficiently 10 - Very Good	Helping customers use energy more efficiently N/A
Providing good service and value for the cost of electricity	Providing good service and value for the cost of electricity 1 - Very Poor	Providing good service and value for the cost of electricity 2	Providing good service and value for the cost of electricity 3	Providing good service and value for the cost of electricity 4	Providing good service and value for the cost of electricity 5	Providing good service and value for the cost of electricity 6	Providing good service and value for the cost of electricity 7	Providing good service and value for the cost of electricity 8	Providing good service and value for the cost of electricity 9	Providing good service and value for the cost of electricity 10 - Very Good	Providing good service and value for the cost of electricity N/A
Community involvement	Community involvement 1 - Very Poor	Community involvement 2	Community involvement 3	Community involvement 4	Community involvement 5	Community involvement 6	Community involvement 7	Community involvement 8	Community involvement 9	Community involvement 10 - Very Good	Community involvement N/A
Providing consistent and reliable electric service to customers	Providing consistent and reliable electric service to customers 1 - Very Poor	Providing consistent and reliable electric service to customers 2	Providing consistent and reliable electric service to customers 3	Providing consistent and reliable electric service to customers 4	Providing consistent and reliable electric service to customers 5	Providing consistent and reliable electric service to customers 6	Providing consistent and reliable electric service to customers 7	Providing consistent and reliable electric service to customers 8	Providing consistent and reliable electric service to customers 9	Providing consistent and reliable electric service to customers 10 - Very Good	Providing consistent and reliable electric service to customers N/A
Offering innovative programs and services	Offering innovative programs and services 1 - Very Poor	Offering innovative programs and services 2	Offering innovative programs and services 3	Offering innovative programs and services 4	Offering innovative programs and services 5	Offering innovative programs and services 6	Offering innovative programs and services 7	Offering innovative programs and services 8	Offering innovative programs and services 9	Offering innovative programs and services 10 - Very Good	Offering innovative programs and services N/A

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* 4. Would you say the rates you pay for electricity are...

Very reasonable

Somewhat reasonable

Somewhat unreasonable

Very unreasonable

Don't know / unsure

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* 5. Please indicate how you would prefer to receive information about your electric service?

City Cable TV Channel

Radio

Newspaper

Silicon Valley Power's website

Bill inserts

Mailings / direct mail

Social Media (Facebook, X, Instagram, LinkedIn)

NA / don't care to receive information

Other (please specify)

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* 6. What topics do you want to receive more information on from your electric utility? (Select all that apply)

Understanding your bill and rates

How to use less energy

What Silicon Valley Power is doing to prepare for emergencies like wildfires and earthquakes

What Silicon Valley Power is doing to maintain infrastructure

How to sign up for power outage notifications

Rebates

Income qualified options

Don't know / unsure

N/A - don't care to receive information

Other (please specify)

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* 7. Which of the following home improvement projects do you plan to start in the next 6–12 months? (Select all that apply)

Installing solar panels

Switching to electric or induction cooking appliances

Installing or upgrading an electric vehicle EV charger

Replacing or upgrading HVAC system

Installing an electric heat pump water heater

Installing battery storage

Replacing or upgrading a pool pump

Other (please specify)

None of the above