Understanding the Digital User Experience

Digital Accessibility can be described as the user experience with digital products such as websites, applications etc. for people with disabilities. 

In this short five-minute survey, we would like to identify the most prevalent issues people are finding with digital products, such as websites, and how they are making their concerns known to the product owner.  

No identifying information will be made public, however there is an optional field at the end of the survey in case you would like to provide some personal feedback or discuss the survey.

Thank you for being willing to help with this research.  We plan to make the overall findings available on our website and advertised through social media once the data is compiled.

For more information about the purpose of this survey and our other survey of organisation attitudes toward digital accessibility, please visit our website at https://www.webkeyit.com or email us at info@webkeyit.com.

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* 2. Do you understand the Australian complaint procedure and legal digital accessibility requirements, including the Disability Discrimination Act 1992 which is administered by the Australian Human Rights Commission?

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* 3. Do you consider yourself as having a disability that affects your education, mobility or employment?

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* 4. Are you a member of any disability support group?

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* 5. Do you have other issues that affect your ability to use a website, mobile device or application? Please check as many as apply and comment if you wish.

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* 6. What do you consider the most common accessibility factors on a website?  Tick as many as apply to you.

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* 7. Have you left a website because of its accessibility?

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* 8. Have you advised a website owner of accessibility issues that made using their website difficult or impossible for you?

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* 9. What method did you use to advise this website owner?

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* 10. If you reported an issue by any means, did you check to see if it had been fixed?

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* 11. If you checked after reporting, was the issue you reported fixed to your satisfaction?

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* 12. Does a website’s design or accessibility affect your impression of the organisation?

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* 13. If there was a choice of website for the information or service you require, would the website's accessibility or design motivate you to choose a different website?

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* 14. Do you feel digital accessibility should be better legislated in your country?

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* 15. Are you interested in us contacting you to discuss your answers? This is purely optional and no identifying information will be shared. If you wish us to contact you, please provide us with your name and email details, and we will get in contact with you.  By providing this information, you will not be contacted apart from this survey and your name or contact details will never be shared with others.

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